The first time I called our local store to find out if they had a bed I was looking for, the sales lady was totally rude. I can't believe I went to the store anyway.
I knew if I recognized her voice I would leave. I ended up with a very indifferent sales "man" who definitely reeked of a used car salesman mentality and had been there for "many years." His attitude was terrible. He proceeded to tell me they had a brand new bed in and I really liked it and wanted to buy it. He said, "oh, it's on backorder till August." I said, "I thought you said it was a new bed." He didn't care what I said the whole time.
That was evident. Then I asked him if I could buy the bed off the floor since mine had broken and because they were out of stock. He said rudely, "that's not how it works." I asked, "well, can we try?" He said, "they will laugh at me." I said, "well, let me talk to the corporate office." All of the sudden he was ready to go to his manager. His manager seemed indifferent at first, but actually ended up being pretty nice.
The problem is the corporation gives their managers no authority. Even when I explained to him that my bed had broken and I need a new one right away, he didn't give me much hope, but said he would email the buyer. Of course the buyer said, "NO!" , even though I was willing to buy the entire bedroom set off the floor and suggested they could fill the spot with a queen. The bottom line is that they are too big of a company and have gotten used to doing things a certain way because they know the masses will buy from them.
I have since bought a bed elsewhere and I never want to walk in that store again. How sad. They could have made 2500.00 and helped me out, possibly having a customer for life on some level. Even after calling customer service, the lady would NOT let me talk to a manager to voice my complaint.
I asked her if the buyer could contact me or I could contact the buyer. She acted like I was a criminal for asking and refused either option. She finally supposedly took my information, which I am sure ended up in the trash.
That being said, I was never impressed with their quality overall...just this bedroom set. In the future, I will RUN from Rooms to Go...they seriously showed me they just don't care.
Product or Service Mentioned: Rooms To Go Customer Care.