Boca Raton, Florida
1 comment
100% full Not resolved

The biggest mistake I made was purchasing "leather" sectional couch from the RTG Boca Raton Store in December of 2009.When purchased, we were told how durable of a piece it was, that we just needed to take care of the leather like our own skin, and keep it moisturized.

I conditioned my couch every week, always making sure it was clean and kept moisturized. About 3 years after purchasing, in April of 2012, I noticed small little cracks forming, especially near the edges of each sectional piece. I assumed this was normal with leather and I didn't think to much of it. A few months later, large pieces of the leather started peeling off, crumbling, and revealing the CLOTH underneath.

Having looked online and seeing so many other people's complaints, I now understand that the sectional I purchased was simply bonded leather. That bonded leather is now peeling off of almost all the sectional pieces, even up on the tops of the couch arms, where no one even sits. There are literally full patches of my couch that are completely bare, and the only places the "leather" hasn't peeled off is where the seams are located. It's truly embarrassing to have people over to my house and having bits of my couch on their clothes and all over the floor.

This is just despicable sales practice on RTG's part.

I currently have to cover my couches with sheets and blankets, so we don't have pieces of it all over us every time we sit down.I am now trying to shop around to replace my couch, because the ones I own, and paid off in full, are trash.

Review about: Leather Sectional Couch.

Review #544896 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / $2000
Preferred solution Let the company propose a solution

Had an Experience with Rooms To Go?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1103561
Omg I has the same thing happen to me with the same couch. After three years it began cracking and peeling off. We're also covering our couch with blankets to prevent the whole house having leather pieces and looking dirty. I need to buy a new couch and literally just toss this one out because I don't see a solution. I can't even get $1 for it because of the condition.

You May Also Like

"October of 2014 I made a purchase of a power reclining sofa and stationary loveseat from Rooms to Go. 2 Months into it the back of the couch was flat..." Read more
"We had our sofa and loveseat for almost two years before the "leather" started peeling away from the fabric. The store said there was only a 1-year warranty and we..." Read more
"I purchased a sofa in April of 2015. It is placed in a secondary living room that gets little to no use. I noticed in July of 2016..." Read more
" Purchased this Eric Church Coffee table from RTG approx. 6 months ago. The inlay on table is warped. RTG service tech arrives, states that he can't repair, takes pics..." Read more
"AutoTopsDirect Mazda miata convertible top is Junk Miata replacement tops are a FIRE HAZARD. Refused warranty service for faulty rear defroster solder. Smoke, melted vinyl and shattered window. Lloyd (their..." Read more
"Thought Levine sold Quality, don't be fooled. Dressed up junk. We bought an expandable coffee table for over $500, broke in 15 months, actually only expanded it maybe once a..." Read more
"If you are an employee of Blast Media or one of my friends please do not leave any comments. I have been getting death threats by email, text and phone...." Read more
"AutoCheck is a very poor substitute for CarFax. I ran ten AutoCheck reports on used cars and the information provided was typically only title and registration renewal information. In my..." Read more