After waiting weeks for a recliner to be delivered, it was finally delivered. The cord was missing and I was assured RTG would overnight the cord by one of their CSR.
It was not sent. I called the next day and was told it would be three, 3 weeks before a new chair could be delivered! I explained I did not need a new chair but only the power cord, the CSR could not grasp the information, I requested his supervisor and she was no better possibly a little crasser. I requested her supervisor, but she was the only one on duty.
Her best offer was I had to wait 7-10 days for a cord ... if one was in stock .... she could not check stock at this time and I could call back in a couple of days!
I explained how this was poor customer service at best, her response was well we can spend the day discussing the issue, but that was their policy ... Period!!!!!!!!!!
Product or Service Mentioned: Recliner.
Reason of review: Problem with delivery.
Monetary Loss: $800.
Preferred solution: Deliver product or service ordered.
Rooms To Go Cons: Delivery and lack of customer service, Customer service call center reps not helpful.