Pace, Florida
100% full Not resolved
1.3
Details
Customer service
Delivery Service
Warranty
Website
7 comments

How does leather peel?I paid over $3000 for a leather living room set -- armrest is peeling, seats are cracked and peeling and head rest color is rubbed off and cracked!

Unbelievable! I just read the other complaints and I'm amazed we all have the same issues and RTG doesn't seem to care! What kind of a company is this? I have had leather furniture in the past and it has lasted over 20 years!

$3000 is a huge investment for me... I have two kids in college and two more coming up. I feel violated -- like I've been taken advantage of.

When will this misrepresentation end?How long will RTG get away with not standing behind their products?

Reason of review: Bad quality.

Monetary Loss: $3000.

Preferred solution: Let the company propose a solution.

I didn't like: Their business ethics, Hateful customer service, Defective poor quality products, Poor quality and service, Poor quality, Misrepresentaion.

Had an Experience with Rooms To Go?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1160913

Leather is not cheap.Only for a sofa it can be from $2,500-$5,000.

Please, always always ask before buying. It looks like bonded leather. Real leather ages very nicely and lasts a long time; bonded leather does not. It wears very quick and does not get better looking with time.

It seems like Rooms to Go is selling things masking them for something else.

Be very careful next time.I hope you were able to trade it for something else or get a credit.

Anonymous
#1008784

We also paid $2800.00 for our sectional and recliner and it is peeling terrible.We are senior citizens and are now sitting on our sectional with sheets on them to hide the embarrassing peeling.

We are on a very limited income and thought that since all our children were grown and on their own that we would spend a lot of money on our dream couch that would last us the remainder of our life's. We contacted RTG they offered us $900.00 but they insisted on picking up the furniture that would cost $300.00 so $600.00 to replace a $2800.00 investment.

Really!!!I really would like Cindy Crawford to stop representing this horrible line of furniture that people that have very little income and insist that RTG give all of us a full refund.

Anonymous
#1005136

Looks like bonded leather. Bonded leather will peel. Beware of fine print and ALWAYS ASK if it is bonded leather.

Anonymous
#988672

ours also did this and Rooms To Go wouldn't take care of the repair. Our warranty had only been our for about 2 weeks when it started peeling. We will NEVER buy from them again!

Anonymous
Lakeland, Florida, United States #937826

I'm sorry to hear about this. Would you be able to send these images along with your order info to us at Tellus@Roomstogo.com?

Camillenicotri
Spring Hill, Florida, United States #929184

Sad terrible how can they do this to hard working people. Their furniture is rap!

Camillenicotri
to Camillenicotri Spring Hill, Florida, United States #929185

Their furniture is ***

You May Also Like

Rooms To Go - Cindy Crawford furniture worst quality in the world Rooms To Go "I bought a Cindy Crawford sofa and loveseat in December 2015, and three months later, all the cushions lost the firmness and shape, looking really old and ugly. So I..." Read more Rooms To Go - Love our Beachside Furniture Rooms To Go "First of all we had four inside dogs and four young grandchildren, so I was hesitant to purchase white/cream furniture, but it was the look I knew I wantes for..." Read more Rooms To Go - Peeling Sofa and Loveseat Rooms To Go "We had our sofa and loveseat for almost two years before the "leather" started peeling away from the fabric. The store said there was only a 1-year warranty and we..." Read more Rooms To Go - Eric Church Table Review Rooms To Go " Purchased this Eric Church Coffee table from RTG approx. 6 months ago. The inlay on table is warped. RTG service tech arrives, states that he can't repair, takes pics..." Read more Spates the Florist - DO NOT order online. Spates The Florist "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more Ideal Image - TATTOO LASER REMOVAL Ideal Image "Had a consultation with a girl at the Willow grove location in PA to have a small tattoo removed with a Picosure laser. She assured me that 6 treatments is..." Read more Similitudeinc Dot Com - BTC ADDER SOFTWARE THAT IS WORKING FOR ME IN 2017 Similitudeinc Dot Com "I want to share my experience with what is called money adder software. I earlier came across Paypal adder in 2013 and lost several thousands of dollars buying different ones..." Read more 24 Hour Wristbands - Lanyards are USELESS 24 Hour Wristbands "I ordered 500 lanyards for one of my good customers from them, and they SUCK! Within days of using them the logos rub off the fabric. Their response is "these..." Read more