Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I purchased a living room set, all leather, so I was told!!! This was my second set of leather living room furniture, that I purchased.

What a big disappointment. Between the cushions what I thought was leather is not, it is peeling away, making a big mess, not only there but also on the back side it is also peeling, it looks terrible. I don't understand why you would put fake leather between the cushions, with the friction of sitting and getting up and moving around it doesn't make sense to have fake crap there. I have a dog that finds the peelings on the floor.

I spent a good amount of money on my furniture, I'm so disappointed. I would not recommend this store to anyone.

Between the fake leather and also the lawsuit about the treatment on the leather furniture. People go somewhere else and pay more to get the real deal.

Product or Service Mentioned: Furniture Set.

Reason of review: Poor customer service.

Monetary Loss: $1800.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Feb 17.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

I second the motion. Totally unfair to customers who must raise their voice and stop the fraud and abuse Rooms to Go had demonstrated by promoting a fake product and getting rich to the expense of hard working customers. Make them pay for their malicious actions like us citizens are forced to assume the consequences of ours.


We are deeply disappointed to hear this! Please send us an email with your order info to and we’d be happy to help any way that we can!

You May Also Like