I bought the Verano living room set from roomstogo early 2011, paid 1.545 love seat and couch both with reclinable ends. About a month ago i had visit over, which i hardly every do, and when they left i notice cracks on the leather and some spots it was just peeling off.
Ive been putting the leather conditioner they give you one a month, i live on my own and hardly even sit on the furniture cause i like my layzboy. I called roomstogo and they asked for pictures which i sent and i was approved to exchange the set for a new one. Thats fine BUT, now i have to pay again a delivery fee, taxes and IF the new set i choose has to be same price, otherwise i have to pay the difference. Well their store doesnt have anything as nice as what i had with the reclinable ends for the same price so now i feel like i have to downgrade and come up with money for delivery fees and tax, this is a craftmanship issue, they should good materials.
I know a friend who has furniture from big lots and its older than mine and its not peeling or cracking and they have kids and pets jumping on and off. Id be happy to sing in if there is a lawsuit!
(this wont let me upload my photos of the sofa showing the leather cracking and peeling off)
Monetary Loss: $1545.