Have had problems with the sofa that I bought just 2 years ago. They sent out new cushions because they were all defective!
But wait, only the bottom cushions came I had to take another day off from work and wait for someone to come and see whats going on. They guy comes and says yes its obvious that the cushions do not match and that the old ones are completely sunken down (after less than 2 years) he says he is ordering new ones and someone will call me about the actual sofa that is broken and when you sit down you sink down to the springs. A few days later I get a call saying that they are now doing NOTHING! that they have decided that nothing is wrong and that the rep that came out should not have told me that they would fix the problems because guess what?
they wont, she acted like she could care less that the rep said he was ordering new cushions. Suddenly they just decided that they will now do NOTHING! I said wait I purchased a protection plan she said well you must get your sofa professionally cleaned (my sofa isnt even dirty) before they will even speak to me again.
WTF Did I buy a plan for then??????