I have purchase a $7000 temperpedic bed from rooms to go in March. After 3 weeks of sleeping on the bed I was having back problem and waking up everyday with my body all sore.
When I purchase the mattress I was not told by the sales person that there was a no return/exchange policy. I have called the sales person concerning my problem with the bed and was told that they will exchange my mattress for another one. So I went back to the store to look for another mattress to exchange. The sales rep recommed that I get another temperpedic bed that was firmer since the one that I got might be to soft.
At that time I felt that another temperpedic bed wasn't going to do me any good since I have problem with the first bed that I got. The sales person assure me that if I was going to have the same problem with the bed they will be happy to exchange for another mattress until I was happy with the mattress. I ended paying an additional $600 for an upgrade on the new mattress. Three week later I was still having the same problem that I had with my first mattress so I called the sales rep to tell him that the mattress was not working out and I am still having the same problem.
The sales person told me that he would speak with his manager and call me back. After 1 week of waiting he never called. I tried to call serveral time speaking with him but was unable to get him on the phone. After many attempt calling him I finally got a hold of him.
He told me that they were not able to exchange my mattress since they did not have an exchange policy. The sales person clearly told me that they will exchange my mattress if I was still having back problem with the bed now he's telling me that there is nothing he can do to help. I was lied to by the sales person and now I am stuck with a bed that I can't even sleep on. I felt that there custumer service is poor and the sales person shouldn't be able to lie to customer like that.
I have tried to called custumer service at rooms to go but was told that there is nothing they can do about it that I would need to contact the sales person.
When I spoke to the sales person he will tell me that I would need to call custumer service about it. So after days of getting the runaround I am stuck with a very expensive bed that I can not sleep on.
Monetary Loss: $7600.