Raleigh, North Carolina
Not resolved
3.2
Details
1 comment

I purchased a rug on July 7 2015 and after 3 weeks I called several times to get to the bottom of what happened. They had the wrong address, which I spelled for the sales person, and they said they would take care of it.

Now it's Aug. 25 and still no rug no correspondence from Rooms to Go. I tried the chat line and they said they did sales only. I was to go to tellus@roomstogo.com .

I was just wondering is this normal with Rooms to Go? Is there some sort of compensation for my inconvenience because of this.

I think some one realy dropped the ball on this one.

Reason of review: Problem with delivery.

Monetary Loss: $267.

Preferred solution: Price reduction.

Rooms To Go Pros: Were feindly and helpfull.

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TellUsRTG
#1025211

Sorry to hear about this. Unfortunately we have not received your email at Tellus@Roomstogo.com. Would you be able to send us your order info at that address?