I like to write to you about the item I bought from RTG store cross from Nebraska Furniture store. We bought 2 recliners dining table and rug total of $1761.33.
we tested both recliner at the store sat on it and try it out one of the recliners feels like made for the little kid and does not have depth like the other recliner have. We asked for exchange with something that be more comfortable. Unfortunately, we got lots of run around. Telling us to call this and that person nothing resolves from our situation.
Finally, the last person I talked to he said once the item in your house they could not take it back. Boy I wish I had his name and location.
Anyway if that is how you treat your customers let it be but I will do anything in my power to talk all my friends and family to stay away from RTG. I wish we went cross the street to Nebraska Furniture and we would not have this conversation today.
Reason of review: not what we sat on at the store.
Rooms To Go Pros: Friendly sales person, Salesman.
Rooms To Go Cons: Poor quality product, Customer call center, Customer care service, Defective recliners.