I purchased an expensive mattress set from Rooms to Go with a 10 year warranty, because of that warranty I purchased it from RTG...now a 5 years later I am in the position where I actually need that warranty because this product isn't holding up and they are not standing behind the products THEY chose to sell and I am out of luck. I am not a person who ever complains, but because I am having so much back pain, I thought I would inquire about this and I got "sorry they are out of business" and there isn't anything you can do.
Sorry, I am a small business owner and have suffered financial setbacks too, but the problem in our country is giving that 1 customer a bad experience and shame on you it's HUNDREDS. If I decided to sell a substandard product...and as I am find out there are many substandard products at this store, it's up to you to take responsibility for this decision to sell it. Don't offer a warranty if you are NOT going to stand behind it.
No wonder why the store I purchase from is no longer in business, I will not let this rest and will make sure you don't get any more business from me, my family, my friends and my customers. You are losing more from my dissatisfaction than it would have cost you to replace my mattress!
Product or Service Mentioned: Rooms To Go Warranty.