I am so upset with my leather sectionals purchased from Rooms To Go in 2009. They are peeling all over.
I contacted R2G and was informed that since it's been 5 years, they can prorate a return and offered $243. This barely covers tax and shipping. I asked the rep if I am to assume then, that furniture from R2G is only to last a couple of years, and she said no. But the fact that their warranty doesn't extend beyond a year, leads me to believe otherwise.
Aside from the sofas, the bedroom set I purchased at the same time, also has the wood at the bottom broken. I have placed some books underneath, and dealt with it that way, so as not to contact R2G. BUT, the sofa situation is different. It is embarrassing for me, and for the company.
If I had known these were such poor quality, I would have gone elsewhere.
Now I know for the future. If I could help at least one person save money on their furniture with this report, I'm glad.
Product or Service Mentioned: Rooms To Go Warranty.
Monetary Loss: $2000.