Rooms To Go - Peeling Sofa and Loveseat

137 of 1571 Rooms To Go reviews

We had our sofa and loveseat for almost two years before the "leather" started peeling away from the fabric.The store said there was only a 1-year warranty and we were out of luck.

We used the "leather conditioner" that they supplied and had to pay for but it seemed to get worse. The conditioner is like water. We paid a lot of money to get this leather set and soon found out that it was not leather. Rooms To Go makes no apologies for the quality of their furniture and only tells you to come back and buy your next set.

After three years, the set has gotten worse and worse. This ISN'T leather as advertised.

It's vinyl glued to fabric.Beware of Rooms To Go!

This review is a subjective opinion of a user.
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Diversity of Products or Services
Advertised vs Delivered
Product or Service Quality
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Value for money
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Exchange, Refund and Cancellation Policy
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Style and Design
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  • What I liked
    • Selection they had
  • What I disliked
    • Poor quality of their products

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
$2500
Product or service
Leather Reclining Sofa And Loveseat
Review category
Furniture and Decor
review #881063

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Had the same issue 1 Yes 1
137 of 1571 Rooms To Go reviews
Anonymous

Jul 14, 2016 #1185000 Miami, Florida, United States

i have same problem with my sofa.900.00$ supposed to be Natuzzi...The leather probably is bonded leather ...and its trash...i sent pics ect..and no reply...still trying..

0 0 Reply
TellUsRTG

Jul 13, 2016 #1184518

This looks terrible. Are you able to send us your order information along with the above images, and details to Tellus@Roomstogo.com? We will also need overall images of the pieces with the issue. Hope to hear from you soon!

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