Kennesaw, Georgia
Not resolved
2.5
Details
4 comments

We had our sofa and loveseat for almost two years before the "leather" started peeling away from the fabric. The store said there was only a 1-year warranty and we were out of luck.

We used the "leather conditioner" that they supplied and had to pay for but it seemed to get worse. The conditioner is like water. We paid a lot of money to get this leather set and soon found out that it was not leather. Rooms To Go makes no apologies for the quality of their furniture and only tells you to come back and buy your next set.

After three years, the set has gotten worse and worse. This ISN'T leather as advertised.

It's vinyl glued to fabric. Beware of Rooms To Go!

Reason of review: Bad quality.

Monetary Loss: $2500.

Preferred solution: Let the company propose a solution.

Rooms To Go Pros: Selection they had.

Rooms To Go Cons: Poor quality of their products.

  • Rooms to Go Leather Furniture
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Anonymous
#1635213

Exact same thing is happening to my brown, what I thought was leather, living room set. Such a waste of money.

Need a new set after a few years. Done with rooms to go.

Anonymous
#1447978

Same problem with our couch- peeling after approx 2 yrs of purchase.

Anonymous
#1185000

i have same problem with my sofa.900.00$ supposed to be Natuzzi...The leather probably is bonded leather ...and its trash...i sent pics ect..and no reply...still trying..

TellUsRTG
#1184518

This looks terrible. Are you able to send us your order information along with the above images, and details to Tellus@Roomstogo.com?

We will also need overall images of the pieces with the issue. Hope to hear from you soon!