Kennesaw, Georgia
2 comments
100% full Not resolved

We had our sofa and loveseat for almost two years before the "leather" started peeling away from the fabric.The store said there was only a 1-year warranty and we were out of luck.

We used the "leather conditioner" that they supplied and had to pay for but it seemed to get worse. The conditioner is like water. We paid a lot of money to get this leather set and soon found out that it was not leather. Rooms To Go makes no apologies for the quality of their furniture and only tells you to come back and buy your next set.

After three years, the set has gotten worse and worse. This ISN'T leather as advertised.

It's vinyl glued to fabric.Beware of Rooms To Go!

Review about: Leather Reclining Sofa And Loveseat.

I liked: Selection they had.

I didn't like: Poor quality of their products.

Review #881063 is a subjective opinion of a user.

2.5
Advertised vs Delivered
Website
Value for money
Staff
Warranty
Style and Design
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Delivery Service
Customer service
Reliability
Product or Service Quality
Price Affordability
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Bad quality / $2500
Preferred solution Let the company propose a solution

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Anonymous
Miami, Florida, United States #1185000

i have same problem with my sofa.900.00$ supposed to be Natuzzi...The leather probably is bonded leather ...and its trash...i sent pics ect..and no reply...still trying..

TellUsRTG
#1184518

This looks terrible.Are you able to send us your order information along with the above images, and details to Tellus@Roomstogo.com?

We will also need overall images of the pieces with the issue.Hope to hear from you soon!

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