We had our sofa and loveseat for almost two years before the "leather" started peeling away from the fabric.The store said there was only a 1-year warranty and we were out of luck.
We used the "leather conditioner" that they supplied and had to pay for but it seemed to get worse. The conditioner is like water. We paid a lot of money to get this leather set and soon found out that it was not leather. Rooms To Go makes no apologies for the quality of their furniture and only tells you to come back and buy your next set.
After three years, the set has gotten worse and worse. This ISN'T leather as advertised.
It's vinyl glued to fabric.Beware of Rooms To Go!
More Review Details
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
|Value for money|
|Diversity of Products or Services|
|Style and Design|
What I liked
- Selection they had
What I disliked
- Poor quality of their products
- Reason of review:
- Bad quality
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Leather Reclining Sofa And Loveseat
- Review category
- Furniture and Decor
Author wants to be contacted by the company. Learn more ›
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