Boynton Beach, Florida
Not resolved

My In-Laws bought their last living room set as my father-in-law always wanted leather. He died two years later.

My Mother-in law is in the 80's now and just bought the furniture in 2007 - Now all the "Leather" is peeling! and it looks like garbage. They purchased the extended protection but now being told it is out of warranty after first being told they would replace the furniture. She is very upset the way her living room looks now.

Barely anyone uses it as she does not get any visitors except for immediate family that lives nearby. This is taking a toll on her health as she has nothing to do all day and just looks at her furniture falling apart

Product or Service Mentioned: Rooms To Go Warranty.

Reason of review: Bad quality.

Monetary Loss: $2600.

Preferred solution: Full refund.

Rooms To Go Cons: Poor quality product.

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We have the same set with the SAME ISSUE. We purchased 4 rooms of furniture at once, this being one of them.

Even after spending all that money they don't seem to give a hoot that it not real leather. Very disappointed!


So sorry to hear about this. Would you be able to send me your order info to along with current images of the furniture?