Rooms To Go - Poor quality and worse customer service

404 of 1571 Rooms To Go reviews

For one bedroom set I had 5 delivery & exchanges, over 20 hours waiting for delivery, numerous phone calls with customers service, and damage done to my own home.Finally I was able to return and get full refund for the furniture that was supposed to be new and not defected.

Have filed pages of complains for 3 months period and RTG still won't agree to pay for the damage they made to my own home.

RTG likes only positive review being written online, so they delete our negative reviews written online.

It is a shame the way they treat their customers.

I have included only part of the pics of the damage done in my house, but there are more.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Exchange, Refund and Cancellation Policy

  • What I liked
    • Sales representative
  • What I disliked
    • Defective product
    • Delivery process
    • Poor quality
    • Awful delivery
    • Unwilling to fix problem

Reason of review:
Poor customer service
Product or service
Bedroom Set
Review category
Furniture and Decor
review #678439
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404 of 1571 Rooms To Go reviews

Aug 14, 2015 #1019553

I'm really sorry to hear about this. Is there any way you would be able to send me your order info to, or send the phone number that the order was purchased under?

0 0 Reply

Aug 21, 2015 #1022775

You have my order number and my contact information. Everything is there in file. Soon you find out who I am, you block me from posting more complaints. I will not stop until I get paid for the damage you made in my home.

1 0 Reply
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