Fort Myers, Florida
2 comments
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I purchased an entire room...spent a lot of money.After 15 months springs started popping through our couch making it very uncomfortable to sit on.

Related: Rooms To Go - Warranty Coverage for Recliner Mechanisms

Called numerous times including the corporate people and since my warranty was for 12 months they said there is nothing that can be done since I signed for the 12 month warranty. I replied also signed that I was getting quality furniture but clearly didn't. I did a pissed consumer complaint a few months ago and was told to send pictures to a specific email and I did then still heard nothing back. My husband took the cushions off to reveal the most ridiculous wad of springs I'VE EVER SEEN IN MY LIFE!!

Every cushion under our couch had the same twisted and turned springs.

Thanks rooms to go..I plan on coming into your store with springs in hand to make sure no one buys anything from your store!!

Review about: Horrible Customer Service.

Review #467378 is a subjective opinion of a user.

PRODUCT OR SERVICE Rooms To Go Warranty
Reason of Review / Monetary Loss Not specified / $1000
Preferred solution Not specified

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TellUsRTG
#765812

Hi- I am very sorry to see you are having these issues with your couch.We do have a 1 year manufacturer warranty but I would still like to look further into the account to see if we can offer some other options.

Also, I wasn't able to find anything regarding this in our Tellus account.

Could you please send the information again to Tellus@Roomstogo.com "Attention Pissed Consumer" so that I may handle this directly?Thanks April.

Anonymous
to TellUsRTG #766998

I did that already..the last time you told me to.And nothing came of it.

We had to spend more money to get them fixed.

I will never ever purchase anything from your store again and will tell everyone that comes into BOTH of my salons what happened and steer them clear too.Wasted money on *** furniture then spent more money to fix it!!.

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