Richardson, Texas
Not resolved

The cushions in our sectional with recliners have disintegrated and metal is now all your back rests on. It is very stange and Rooms to go customer service claims they've never heard of this and they still sell this sofa!

But when you google complaints about this problem...there are many. Very sad... They offer a one year warranty on this sofa. I did not realize this was happening because we, the parents do not use this sofa much.

My child who does watch tv on it has said he thought the cushions had just fallen through a year ago. So when we all went up on Thanksgiving to watch a movie, we basically sat on metal bars and coils. Do not purchase this product. It is expensive and you will be throwing your money away.

No help at all from Rooms to Go. Will never purchase from them because of this.

Product or Service Mentioned: Cindy Crawford Sofa.

Reason of review: Bad quality.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

Rooms To Go Pros: Coziness of sofa.

Rooms To Go Cons: Quality.

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