Pearland, Texas
1 comment
100% full Not resolved
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

I have the same sofa, and the material is literally tearing apart at the seams, 14 monsth after purchase.I called and they said they need photos, so I sent them and they were suppose dto investage and call me back.

40 days later, I had to call them back and they are refusing to do anything about it. All I wanted was new casings to replace the ones that were literally falling apart after 14 months. I was told teh 12 months warranty was up and so I would have to purchase replacedments at $44.00 each. But the catch is, I cant talk to an actual person to get the new parts.

I have to send a form by snail mail with a check or money order. I told her that method gave me zero confidence that I would ever see the items I was ordering, and that I wanted to do it by credit card so I can dispute the charges should they not send them. She said she couldnt help, me because that was the only way. Looks like I will be bothering people at corporstae with emails and phone calls now until someone can actually help me.

I actually gave this worthless company a second chance after they jacked up a different purchase 5 years ago.NEVER AGAIN!!!

Review about: Cindy Crawford Sofa.

Reason of review: Poor Srevice, Bad Quality, defective item, and poor business practices.

Monetary Loss: $2500.

Preferred solution: I want the 2 casings sent me to replace the faulty ones. Without them, I have to buy an entirely new couch, and the $2500 we spent on the couch is wasted. So dissapointed in this company, yet AGAIN!!!! Ref - Order # 5498065 purchase dat 3/28/2015.

I didn't like: Porducts are cheaply made and fall apart, Fall apart right after the 1 yr warranty expires.

Had an Experience with Rooms To Go?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
TellUsRTG
#1207110

We're sorry to hear about this. Unfortunately this is the only method that is offered for paid part orders. We apologize for the disappointment that this causes.

You May Also Like

Rooms To Go - They blocked me on Facebook Rooms To Go "Because I put the conversation between me and tellus@roomstogo.comHere is is.... Last year the bonded leather started sloughing off, pealing like a bad sun burn. Sent the pictures to them,..." Read more Rooms To Go - Eric Church Coffee Table Quality Review Rooms To Go " Purchased this Eric Church Coffee table from RTG approx. 6 months ago. The inlay on table is warped. RTG service tech arrives, states that he can't repair, takes pics..." Read more Rooms To Go - Love our Beachside Furniture Rooms To Go "First of all we had four inside dogs and four young grandchildren, so I was hesitant to purchase white/cream furniture, but it was the look I knew I wantes for..." Read more Rooms To Go - Cindy Crawford Living Room Bad Quality Rooms To Go "Compré un juego de sala Cindy Crawford y la calidad ha sido muy mala. Estos muebles ni se utilizan ya que se compraron *** fines estéticos de adorno. Sin embargo,..." Read more Pissed Consumer - Consumer Opinion LLC. d/b/a PissedConsumer.com Sucks ***! Pissed Consumer "Do Not Use, Nor Write Reviews For Consumer Opinion LLC. d/b/a PissedConsumer.com! I have been writing for the Consumer Opinion LLC. d/b/a PissedConsumer.com website which the latter part is the..." Read more Lazada Malaysia - Lazada bad Customer Services Lazada Malaysia "1. Chat CS cancelled my order and deny mistake. **I have chat records as proof. 2. Email to CS, log complaint politely, but has been ignored too. They purposely help/cover..." Read more Shasta Pools - Not s good start Shasta Pools "My husband and I purchased a home to be built at Sun City Festival buckets Arizona. Our sales person recommended Shasta Pools. Shasta Pool helped us design and planning of..." Read more Church and Dwight - Severe chemical burns from Nair Church and Dwight "Contacted them and they returned my purchase price. However I am still trying to heal the burns on my legs. Yes they acknowledged my "skin sensitivity" but I still have..." Read more