Poorly Made couch, and Rooms to go was an absolutely joke.
I have the same sofa, and the material is literally tearing apart at the seams, 14 monsth after purchase.I called and they said they need photos, so I sent them and they were suppose dto investage and call me back.
40 days later, I had to call them back and they are refusing to do anything about it. All I wanted was new casings to replace the ones that were literally falling apart after 14 months. I was told teh 12 months warranty was up and so I would have to purchase replacedments at $44.00 each. But the catch is, I cant talk to an actual person to get the new parts.
I have to send a form by snail mail with a check or money order. I told her that method gave me zero confidence that I would ever see the items I was ordering, and that I wanted to do it by credit card so I can dispute the charges should they not send them. She said she couldnt help, me because that was the only way. Looks like I will be bothering people at corporstae with emails and phone calls now until someone can actually help me.
I actually gave this worthless company a second chance after they jacked up a different purchase 5 years ago.NEVER AGAIN!!!
Review about: Cindy Crawford Metropolis 3 Piece Sectional Indigo Blue.
I didn't like: Porducts are cheaply made and fall apart, Fall apart right after the 1 yr warranty expires.
Review #911499 is a subjective opinion of a user.