Pearland, Texas
1 comment
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I have the same sofa, and the material is literally tearing apart at the seams, 14 monsth after purchase.I called and they said they need photos, so I sent them and they were suppose dto investage and call me back.

Related: Rooms To Go Cindy Crawford Sofa Review from Fort Walton Beach, Florida

40 days later, I had to call them back and they are refusing to do anything about it. All I wanted was new casings to replace the ones that were literally falling apart after 14 months. I was told teh 12 months warranty was up and so I would have to purchase replacedments at $44.00 each. But the catch is, I cant talk to an actual person to get the new parts.

I have to send a form by snail mail with a check or money order. I told her that method gave me zero confidence that I would ever see the items I was ordering, and that I wanted to do it by credit card so I can dispute the charges should they not send them. She said she couldnt help, me because that was the only way. Looks like I will be bothering people at corporstae with emails and phone calls now until someone can actually help me.

I actually gave this worthless company a second chance after they jacked up a different purchase 5 years ago.NEVER AGAIN!!!

Review about: Cindy Crawford Metropolis 3 Piece Sectional Indigo Blue.

I didn't like: Porducts are cheaply made and fall apart, Fall apart right after the 1 yr warranty expires.

Review #911499 is a subjective opinion of a user.

1.5
Customer service
Price Affordability
Reliability
Staff
Delivery Service
Exchange, Refund and Cancellation Policy
Style and Design
Advertised vs Delivered
Website
Diversity of Products or Services
Warranty
Product or Service Quality
Value for money
PRODUCT OR SERVICE Cindy Crawford Sofa
Reason of Review / Monetary Loss Poor Srevice, Bad Quality, defective item, and poor business practices / $2500
Preferred solution I want the 2 casings sent me to replace the faulty ones. Without them, I have to buy an entirely new couch, and the $2500 we spent on the couch is wasted. So dissapointed in this company, yet AGAIN!!!! Ref - Order # 5498065 purchase dat 3/28/2015

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#1207110

We're sorry to hear about this. Unfortunately this is the only method that is offered for paid part orders. We apologize for the disappointment that this causes.

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