Poorly Made couch, and Rooms to go was an absolutely joke.
I have the same sofa, and the material is literally tearing apart at the seams, 14 monsth after purchase.I called and they said they need photos, so I sent them and they were suppose dto investage and call me back.
40 days later, I had to call them back and they are refusing to do anything about it. All I wanted was new casings to replace the ones that were literally falling apart after 14 months. I was told teh 12 months warranty was up and so I would have to purchase replacedments at $44.00 each. But the catch is, I cant talk to an actual person to get the new parts.
I have to send a form by snail mail with a check or money order. I told her that method gave me zero confidence that I would ever see the items I was ordering, and that I wanted to do it by credit card so I can dispute the charges should they not send them. She said she couldnt help, me because that was the only way. Looks like I will be bothering people at corporstae with emails and phone calls now until someone can actually help me.
I actually gave this worthless company a second chance after they jacked up a different purchase 5 years ago.NEVER AGAIN!!!
More Review Details
|Value for money|
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
|Product or Service Quality|
|Style and Design|
What I liked
What I disliked
- Porducts are cheaply made and fall apart
- Fall apart right after the 1 yr warranty expires
- Reason of review:
- Poor Srevice, Bad Quality, defective item, and poor business practices
- Preferred solution:
- I want the 2 casings sent me to replace the faulty ones. Without them, I have to buy an entirely new couch, and the $2500 we spent on the couch is wasted. So dissapointed in this company, yet AGAIN!!!! Ref - Order # 5498065 purchase dat 3/28/2015
- Monetary loss:
- Product or service
- Cindy Crawford Metropolis 3 Piece Sectional Indigo Blue
- Cindy Crawford Sofa
- Review category
- Furniture and Decor
You May Also Like
- "Purchased the Gardenia Queen Bed, Dresser, and nightstand on Labor Day 2015. Was delivered yesterday, 9-14-15, with the dresser and nightstand BROKEN. Drivers handed me a customer service business card..."
- " Between 2009 and 2011 we bought several pieces of furniture from the Willow Wood RTG in Northwest Houston totaling about $6000.00 dlls. Among those was a dining room set that included..."
- "We purchased a "Leather" sectional furniture 7 years ago at Rooms to Go. A few months ago starting peeling to the point that one of the sectionals is totally..."
- "I was charged two different charges in the same month($30 & $38), without warning. Seriously? It cause me to overdraft. I want a full refund on both charges, plus my..."
- "Ordered 3 justaburgers no onions extra pickles add ketchup small ff got my burgers guess 3 pickles is extra. how many pickles on a regular justaburger ?? got..."
- "This is to advise everyone to watch out for We cut for less, GrayLin.Washington. He is a two time felon, uses children to work, and tears up million dollar yards..."
- "Hi i placed a order at 6:00pm today on December 2nd and the rep told me it will be about 20-30 minute wait for my order,i went to Dominos pizza..."
- "Tried to order a watch online from replicahaus.ca for my daughter for Christmas. They sent the wrong watch and tried to tell me I was the one who screwed up..."
- "We took our 2016 Jayco Travel Trailer to Camping World Albuquerque. Our furnace quit on us (Cold). They fixed the furnace stating that it was from the MFG not crimping..."