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What is Rooms To Go replacement policy?
We purchased living room set on March 2023
We purchased living room set on March 2023. They delivered the wrong cushions with a couch.
After I noticed the cushions shapes are wrong it's not fitting the couch and it looks so messy. I connect with them on August. They sent an inspector on September. He took the pictures and he is totally agree the cushions are wrong shapes.
He told me after he is writing his report to manufacturing company they will contact with us unfortunately nobody contact with us. I've been called 3 or 4 times to RTG customer service, they telling exact same things over and over. "Manufacturers are going to contact with you" I have no idea if we going to get the correct cushions or not? I do not want to deal with the manufacturer's because I bought from RTG and I need to know what is going on?
How long do I need wait? Are they going to solve it? I'm not asking a favor or unreasonable thing.
RTG has to take care of it because it's totally their fault. I'm just hopping that some one going to take care of it.
Where can I share my bad experience
Where can I share my bad experience?Today I went to Grapevine store to buy loveseat.There was one salesperson named Raj who was very rude to me and my husband.
Our couch we purchased in Nov has a burned out motor already
What is your replacement or repair policy for this please? We have had the couch for about 6 months and can no longer use 1 of the three recliners because the motor is burned out.
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The one-year limited warranty is valid only on qualifying products in their original condition.
If you need any assistance, you may always contact Rooms to Go Customer Service at (888) 709-5380 (Internet sales), or (800) 766-6786 (other inquiries) Monday - Saturday from 9AM to 10PM EST, and Sunday from 11AM to 7PM EST.