Hilton Head Island, South Carolina
Not resolved
2.2
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1 comment

My mother, Carolyn Fagan, (SAV GA) purchased a living room suit in Jan 2015 and the motor in one of the recliners no longer works..She called Rooms to go and they said the only thing they could recommend is go online to find a company that repairs furniture.. She spent 5 thousand dollars on furniture.....

I can't believe they are not standing behind their product.

My mother-in-law purchased from Ashley furniture 4 years ago and they just replaced a love seat because of a problem..Shame on you RTG! Very poor customer service.

She also recommended my sister who just purchased a living room suit just before my moms stopped working. smh

Product or Service Mentioned: Recliner.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

  • leather furniture quality
  • Poor Quality Motor
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TellUsRTG
#1188319

Sorry to hear about this. We were able to see your other posts and have responded back.