Rooms To Go
In Dec. 2011, responding to a Rooms-to-Go ad, I waited on line for an hour, and spent $200 to purchase $400 in gift cards. I was given $200 in regular gift cards, and $200 in bonus gift cards. I was not informed tht the regular gift cards had no expiration date , but that the bonus gift cards did.
I had a bad year. Didn't look at the gift cards until last week. When I tried to use the cards in the purchase of a $1000 wall unit, I discovered the bonus cards had expired 4 days earlier.
I called rooms-to-go, both at the store I purchased them from, and at corporate customer service. Four calls, 3 refusals, and one "we'll call you back within 48 hours. Their 48 hours expired 2 days ago, and I never heard from them.
I told them I have spent over $10,000 at their stores over the years and it hardly made sense to antagonize a repeat customer. I explained I would purchase the $1000 wall unit if they let me use the cards, and if not I would simply spend the $200 in regular gift cards on a $200 item, and never shop there again.
Apparently they don't care. I am sorry I spent so much over the years, establishing a relationship with a company that didn't deserve my loyalty. With City Furniture, Havertys, Badcock and ElDorado down the block, I think this was very foolish of them to *** Me Off. Lori west palm beach
Product or Service Mentioned: Rooms To Go Customer Care.
Monetary Loss: $200.