I called Rooms to Go to return a sofa that has been replaced for a second time and the second couch has the same defect (defective fabric).
The customer service representative told me that RTG does not have a return policy after 48 hours of the purchase date. The RTG web site clearly says that you may return merchandise for an 80% refund after 48 hours.
Is there anyone out there who has actually returned anything to RTG? I am getting the run around even though their web site clearly states that you can. It just seems that no one at RTG can explain how this is actually done, which is just another way of avoiding returned merchandise.
The sofa fabric is terrible fabric. The stitching is substandard with irregular stitching everywhere and the fabric dye is already starting to splotch after just a few days.
More Review Details
- Review category
- Furniture and Decor
You May Also Like
- "I purchased $4000 worth of furniture at Rooms To Go. Two months later one of lamps tipped over and broke into many pieces. I am so surprised at how easily..."
- "Purchased living room ensemble which included sectional sofa, end tables, entertainment wall unit, and as a bonus, a 50" plasma TV. Also purchased the "protection" plan for the..."
- "I purchased thousands of dollars of furniture and financed much of it at 0%. Sounds good...I have a few years to pay back $5,000.00,HOWEVER, I was not only over charged..."
- "On June 5, 2012, Joseph Hoskins from United Transport provided me with a Binding Moving Estimate of $3904.80 for a Full Service Relocation. On June 6, I completed a..."
- "You will see Colodetox advertized all over, in chats, on the net. The latest colon cleanse scam to hit the net. They claim to have a natural product that will..."
- "I HAD MY 96 DODGE RAM VAN 250 BREAK DOWN IN MOURBERN FLORIDA .IT COST ME AT THE AAMCO THERE 2500 DOLLARS TO REBUILD MY TRANS IN ORDER TO GET..."
- "The Dennys in College Park, Md.,has disrespectful employees, who park in handicapped parking spots, and the employee was also RACIST, saying bad names about my race, which is White. The..."
- "Sana naman mabigay nyo na item ko kasi almost 2 weeks na ako naghihinatay. Sabi nyo pa sa delivery process nyo na September 22 - 24 darating na item ko..."
- "Zoom Tan offers probably the worst spray tan I've ever had. I looked like a blotchy carrot. The image is not me, but it's funny and shows just how I..."