Angier, North Carolina
1 comment

My husband and I purchased a "leather" sectional from rooms to go six years ago.A few months ago I noticed the corner piece had cracks and had started peeling.

We had purchased a $150 extended warranty, but it was only for three years. I called around to a few upholstery shops and they each told me real leather doesn't peel. One vendor told me it would take a lot longer for real leather to start showing signs of wear and tear.

I called RTG and was told because we were outside of the six year RTG warranty period there was nothing they could do.

I even asked if I could pay to have a RTG repairman come out and repair the sectional and was again told no. The csr explained that the lifetime of the sectional was six years and beyond that time there was nothing they could do. When I asked if the sectional was real leather I was told it was actually blended leather; blended with what the csr wasn't able to tell me. He also wasn't able to tell me why the sectional was represented as leather.

We never would have spent $1900 for this sectional if we had known it would only last six years.

We have furnished much of our home from RTG, but I won't ever shop there again.Lesson learned!

Review about: Leather Sectional.

Review #773059 is a subjective opinion of a user.

2.2
Exchange, Refund and Cancellation Policy
Staff
Customer service
Reliability
Diversity of Products or Services
PRODUCT OR SERVICE Rooms To Go Warranty
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Rooms To Go?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
TellUsRTG
#1097188
This sounds super disappointing. Would you be able to send us your order info along with images of the furniture to Tellus@Roomstogo.com, so we can look into this?

You May Also Like

"Because I put the conversation between me and tellus@roomstogo.comHere is is.... Last year the bonded leather started sloughing off, pealing like a bad sun burn. Sent the pictures to them,..." Read more
"We purchased a king bedroom suite from rooms to go, late 2013. This morning 02-26-17, the bed made a wood cracking noise and then came crashing down on one side...." Read more
"Compré un juego de sala Cindy Crawford y la calidad ha sido muy mala. Estos muebles ni se utilizan ya que se compraron *** fines estéticos de adorno. Sin embargo,..." Read more
"Bought a table that came with 4 chairs had to purchase the other 2. Bought this in July of 2015 on the internet. Purchased a a brown leather recliner the..." Read more
"Attn- wanted to scan the 2 emails came today. Zip is alerting me to 2nd time Fastenal is viewing my resume at the EXACT same time the "alleged" Hiring Mgr..." Read more
"First of all me and my husband went to Burger King because obviously we was Hungary after a LONG day. So we go to the Drive thru, first thing she..." Read more
"I can’t believe I was just ripped off of $49.95 from Fake High Priestess Kathie. The item arrived on time put the door on was broken on 7 Chakra Wooden..." Read more
"In simple English, this 2yr Rpl Plan is a worthless plan for electronic purchases. Neither RCA or Walmart honors their warranty. Walmart calls it an "existing condition" because after you..." Read more