Angier, North Carolina
1 comment

My husband and I purchased a "leather" sectional from rooms to go six years ago.A few months ago I noticed the corner piece had cracks and had started peeling.

Related: Rooms to Go does NOT stand by their Warranties!!! Do NOT Buy from here!!!

We had purchased a $150 extended warranty, but it was only for three years. I called around to a few upholstery shops and they each told me real leather doesn't peel. One vendor told me it would take a lot longer for real leather to start showing signs of wear and tear.

I called RTG and was told because we were outside of the six year RTG warranty period there was nothing they could do.

I even asked if I could pay to have a RTG repairman come out and repair the sectional and was again told no. The csr explained that the lifetime of the sectional was six years and beyond that time there was nothing they could do. When I asked if the sectional was real leather I was told it was actually blended leather; blended with what the csr wasn't able to tell me. He also wasn't able to tell me why the sectional was represented as leather.

We never would have spent $1900 for this sectional if we had known it would only last six years.

We have furnished much of our home from RTG, but I won't ever shop there again.Lesson learned!

Review about: Leather Sectional.

Review #773059 is a subjective opinion of a user.

2.2
Exchange, Refund and Cancellation Policy
Reliability
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Customer service
Diversity of Products or Services
PRODUCT OR SERVICE Rooms To Go Warranty
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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TellUsRTG
#1097188

This sounds super disappointing. Would you be able to send us your order info along with images of the furniture to Tellus@Roomstogo.com, so we can look into this?

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