What a bunch of crooks!!! Don't buy one single item from this privately owned company.
Do RESEARCH before you consider this junk. Don't try and contact "customer service" hotline. That's just another waste of time. You can start by BBB (non government owned) or Consumer Reports.
If you want to buy garbage that is exactly what you will end up with. The pallets from their distribution centers are higher quality than the furniture! I suggest that you go in the store and take notes! Write down every single persons first and last name you deal with.
Take photos and immediately take action. You are the consumer. They need you. Don't be taken advantage of!
This is a DIY project from used pallets.
Cost and time. $10 in supplies and 3 hours of labor.
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