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Pissed Consumer Interviews ?

In 2015 I purchased an $1,100 bed from my local Rooms To Go store. A little while after that you needed a push to roll over the bed was so dented.I was told to go back to the store and pick out a bed of equal or greater value.so now I pay another $500 to upgrade my defective bed. Except the new bed comes and they put it on the old box springs. Being salesman insisted they were only swapping the mattress not the box springs. Forgive me but after spending that kind of money I would like matching boxspring and mattress set. 6 months later the same thing happens so now I'm up to $1,900 bed from my original $1,100 purchase. With Miss matched box springs. Here we go again 1/3 defective bed, Stearns & Foster. Still have mismatched box springs and was told they were going to bring me the exact same make and model bed on November 17th. I really don't want to keep playing the bed swap game. A brand new bed what dips ended after 6 months is unacceptable. I know I will be calling again and another 6 months. Either they're selling factory seconds, or the beds are someone else's returns that they recover. I would have never walked into the store and spent over $2,000 on a bed.I was just sure that I would love the $1,100 bed, which was more than I was willing to spend but I wanted a decent bed and I was told it was,just like the other three times my bed was exchanged for a decent bed. Now I'm stuck. I'm going to get the same matches delivered on old box springs that don't match the set and there's nothing I can do about it. Just consumer is an understatement!
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Rooms To Go - Mores lies

Cindy from rooms to go replied to my complaint stating that the time line ran out November 6 2018 the original complaint was filed September 2018 your customer service is a disgrace I’m starting legal action
#1455412
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This product has been a piece of *** since I purchased it a year ago. When it was delivered, it took weeks to get the power cord (was not included in the delivery). They shipped the wrong cord twice - then picked up the recliner and delivered a new one, again no cord....
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Anonymous
Anonymous

QUOTE : "highly discussed with Rooms to Go". Did you mean to write "disgusted" ? If I were your neighbor or friend I could wire that baby right up in minutes and have it worki...

1.0
I didn't like
  • Poor quality product
#1451922
Reply to reviews
Rooms To Go - Furniture and customer service is garbage
I purchased this Cindy Crawford Palm Springs sectional with added seat and stain protection for over $3000 February 2018. After 4 months I began noticing the cushions were getting lumpy and very flat and that I was leaning to the side unintentionally when I sat down....
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Anonymous
Anonymous

Cheaply built and crummy. Ridiculous price. You've just graduated Furniture 101.

1.0
#1451913
Reply to reviews
I used this platform for the first time last week and received a threatening phone call from the RTG office in San Jose CA a few evenings later. We were at a dinner party (evening in Florida time zone) but I answered the call that said San Jose because we have family...
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1.0
I liked
  • Manager was helpful
I didn't like
  • Customer service was terrible
#1451384
Reply to reviews
On Sep 2nd we bought a beautiful Sofia Vagara white leather sofa - same price as advertised today but in Sept. the separate recliner was ( and is) $899.00. Heartbroken we could not afford to buy it but I have called the store and warehouse several times since Sep...
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3.3
I liked
  • Sofa
I didn't like
  • Refusing to discount a matching recliner for a sofa we bought
#1451008
Reply to reviews
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Rooms To Go - Bad service n warranty scam

I want the sofa replaced n want rooms to go to contact me
#1450701
Reply to reviews
I purchased living room set with stain guard and it didn't resist stains.Company service tech showed up with a dirty rag n a spray bottle of cleaner sprayed the effected areas when it dried it has turned the color of the fabric.
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TellUsRTG
TellUsRTG

We are truly sorry to hear of your disappointment with the service on your living room set. We would be more than happy to help in any way we can! Just shoot us an email to Te...

I didn't like
  • Furniture is bad quality
#1449257
Reply to reviews
The couch had two colors the dye lot is off, it’s has at least 4 black dirt spots on the couch. The cushion on the chaise lounge is lower than the cushion on the couch itself. How can you put your name on such inferior merchandise. I would not recommend your furniture...
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TellUsRTG
TellUsRTG

We are truly sorry to hear of your dissatisfaction with your sofa and would love to help in any way that we can! Please email us the details of your order to TellUs@RoomsToGo....

1.3
#1448889
Reply to reviews
We were in the store and ordered the Carribean Island dresser because we were delighted that the reddish color was similar to our Tommy Bahama furniture. When the dresser was delivered it was a dark muddy brown color - completely a wrong color for our room and does not...
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TellUsRTG
TellUsRTG

Donna we are truly sorry to hear of your dissatisfaction with your dresser. Please email us the details of your order to TellUs@RoomsToGo.com and we will be more than happy to...

I didn't like
  • Deceptive color of furniture
#1448050
Reply to reviews
We purchased our sofa in 2016 and added a 3 year protection for the leather. I called last week to voice a concern of the leather peeling. I was asked to send pics..... Today... got a message that stated that they would not cover the damages because they ONLY cover...
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TellUsRTG
TellUsRTG

We are truly sorry to hear you're having issues with your sofa! If you can provide a few more details, we would be more than happy to look into this further for you. Please em...

#1445659
Reply to reviews