Rooms To Go - Horrible quality
This is Miguel .I purchased this sofa in Dec 2013. Look at the pictures to see the result after 4 years. It started peeling in the first year. Complained with no solution.Supposedly, was suppose to have high quality. Purchased for 1200 plus warranty. Do not buy anything fromvthis store.
I had a sectional delivered on 2/12/2018. I find out 2 days later there is a coupn to get the free matching ottoman. I contacted internet sales support and spoke with Katelyn. She let me know that NO i cant make a return, and NO they will not honor the coupon. Very...Read more
The sales person Aoen Hall was mostly interested in the sale than listening to me ..the customer..The wrong side rails and foot board wad delivered and now I am missing a piece for my sectional..This has been going on for about 6 weeks..and i have to wait 4 weeks to...Read more
I ordered a chair on Feb. 5th. It was to be delivered on Feb 14th between 11:00AM and 3:00PM. I was home standing in front of my house in the driveway at 2:40 waving my arms when the truck passed right on by without the driver or the other person in the truck even...Read more
I didn't like
- Were unwilling to work with me when i offered a solution
We bought a sleep couch worth $799. Cindy Crawford at Kissimmee Fl store and I can't sleep on it because it makes a U shape( it does'nt stands straight) so,I have to take the mattress and put on the floor... despite they came 2x to check it the answer was they cannot...Read more
Rooms To Go - Thanks to Adam
Our experience was perfect. Adam from Rooms to Go in Naples, FL did a great job and specially his effort for helping us in spanish. Fast and efficient service!!!
We purchased a leather couch in Nov 2015. In Oct of 2016 it was wearing in one spot and rtg tried to replace it 4 times with wach of those deliveries having damaged products (even with special red glove attention). Finally returned the couch after customer service said...Read more
I bought a very nice mattress. When we were doing the paperwork for delivery they gave me a time frame of 7 am to 9 pm for delivery. I can’t wait all day for a delivery so I asked him if there was another option. He offered me a four week out time and a four hour...Read more
We just had a King Size Mattress and a Sectional delivered this morning. To start things off when I opened the door to welcome the delivery crew I see the driver GOING TO THE BATHROOM IN FRONT OF MY HOUSE!!!! Then they came in and made their delivery, NOT FRIENDLY AT...Read more
My name is Cristine I bought Living room set with Cocktail tale ,2 lamps and 2 ends tables. Cocktail table wrong size and ends tables just base no legs. She suggest if I come to the store again. I explain to her when I purchased the items that I am on very tide...Read more