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Contacted the store in Lakeland FL because the recliner which I purchased on sale squeeks and is leaning to one side. The Mgr said well it was marked down and it can't be exchanged. Little good the mark down did for me. Has to be junked.
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We caught your other post and have requested more information. We are truly sorry to hear of your negative experience and certainly want to do our best to turn it around for y...

1.0
#1383633
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The rocker was marked to 175.00. I thought it looked a little crooked but was convinced it wasn't. Got that rocker home and enjoyed squeek, squeek. Then the rocker really started to turn to one side. No exchange, returns though because the rocking chair was marked...
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We are truly sorry to hear of your dissatisfaction and would love to get more information on all of this from you. Please email us the details of your order to TellUs@RoomsToG...

1.1
#1383629
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I just purchased the Eric Church Highway Collection living room set, over 4K. Received October 13th and the set is absolutely beautiful BUT not to sit in. The showroom set was so comfortable I had a hard time getting my husband out of it. These he would rather sit on...
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We are truly sorry to hear of your dissatisfaction and would love to get more information on your experience. Please email us the details of your order to TellUs@RoomsToGo.com...

#1382106
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Okay so today (10/13/18)I was suppose to have my furniture delivered to me between 12-4:00pm. I get a phone call at 1:24 from a despatcher from Rooms to Go named Joshua who tells be that their deliverers are running behind and that they will not be able to deliver my...
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We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be ha...

1.0
I liked
  • Sells people at the site were great
I didn't like
  • Communication delievery service or customer service
#1381268
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Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
I respectfully demand that this email be forwarded and delivered to the top Executive Customer Relations department officials of Rooms To Goo. I demand a response and Executive resolution. There have been grave error committed by Rooms to Go that are thoroughly...
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Chad, we are truly happy to hear that an acceptable resolution was able to be found! Please let us know should you have any further questions or concerns.

3.7
I liked
  • Look of the furniture
  • Good price
I didn't like
  • Unprofessional customer service
  • Business ethics
#1379393
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Rooms To Go - They damaged my flooring and rufusing to fix it
Rooms To Go - They damaged my flooring and rufusing to fix it
The driver wasnt paying attention and let my dining room table we bought from them slip off the carrier and bust my dining room table and now im having to get a lawyer to get it fixed even after getting 3 estimates that they asked for.
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We are truly sorry to hear of your dissatisfaction and would love to get more information on all of this from you. Please email us the details of your order to TellUs@RoomsToG...

1.0
#1379137
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They only have One Sofa in thehuge showroomthat is solid leather. It looks nice but reallysome thing is wrong. Here
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We hate to hear that you feel this way and we would certainly love to help clear things up for you. We do have more than one leather sofa in all of our showrooms. Care to emai...

1.0
#1378966
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This place is great ridiculous. We bought a sofa set.. they delivered and there was an issue. We called and they said they’d send parts (they apparently never did) We kept calling and eventually they said they would send new couch. It came a week later and again issues...
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We are deeply disappointed to hear this! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be happy to help any way that we can!

#1377581
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All I wanted was my deposit. I took three months for Roons to Go to reimburse my deposit... I took store credit just to resolve the issue. First they sent the check to the wrong address. I gave the a pass. Verified the address and waited another month until I contact...
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Something definitely isn't right here and we would love to help you get to the bottom of it. If you could send us your order info and the details to TellUs@RoomsToGo.com we'd ...

#1374677
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Rooms To Go - Not happy
Rooms To Go - Not happy
Rooms To Go - Not happy
Rooms To Go - Not happy
Rooms To Go - Not happy
Yes I’m in Augusta Ga, I’m very upset. Our couch/chase and recliner chair are all leather purchased from Rooms to go five years ago. This furniture has been peeling bad for the past 1 1/2 years! We went to our local Rooms to go where we purchased our set to calmly...
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This is certainly unacceptable! Please send us these photos, along with your order info to TellUs@RoomsToGo.com and we will be more than happy to look into this and help any w...

3.5
#1372598
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