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Rooms To Go - Leather couches not leather

I purchased two couches end of 2011 for $2500 After reading reviews and complaints, I thought I would chime in. Our couches began flaking off about 5 years ago. They are now to the point to where they are trash and now I need spend money to replace. This is a joke Lied to by RTG. At least I know now to never trust them. Crazy!! Sounds like I won’t get any help from RTG. Stay away from them!’
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1238581
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I had a firm delivery date of 4/18/18, between 2 and 4 pm. When I called to find out why I had no furniture, they said between 6 and 10. They showed up at 8:30 but the HOA would not let them in. I called and was told the furniture would be delivered at 8 am the next...
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#1238221
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My husband and I were in the market for a new bedroom set, and found one that we liked and had it delivered. Everything was fine except the dresser had a scuff on the edge. The delivered us a new one a couple of weeks later and it had a small chip in it, but we decided...
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TellUsRTG
TellUsRTG

We are truly sorry to hear this and we'd love to get some additional details on your experience. Care to share your order info and feedback with us at TellUs@RoomsToGo.com? We...

2.2
I liked
  • Price
I didn't like
  • Damaged product
#1236853
Reply to reviews
SEVERAL YEARS AGO I PURCHASED A LIVING ROOM SET FROM ROOMS TO GO AND HAD A WONDERFUL EXPERIENCE. I RECENTLY SOLD THE SET ONE I GOT A NEW ONE, AND THE PRODUCT WAS STILL IN TACT. IN NOVEMBER OF 2017, I PURCHASED A CINDY CRAWFORD LIVING ROOM SET AND I AM NOT PLEASED....
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TellUsRTG
TellUsRTG

We would love to get more information on this. Please email us the details of your order to TellUs@RoomsToGo.com and we will be more than happy to look into this for you. We h...

#1236041
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They promise to keep furniture for 3 days and after I pay for the manager on charge said 2 days only, too late to back up from the deal Worst delivery ever by some company called ''PRECISE '' (281) 5410394 they were 3 hours late on a window 1pm to 5 pm and never called...
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TellUsRTG
TellUsRTG

We are deeply disappointed to see this! Please send us an email with the feedback and your order info to TellUs@RoomsToGo.com and we’d be happy to look into this for you. We h...

2.3
I didn't like
  • Shady salesmen
  • Delivery and promises
#1235876
Reply to reviews
Today is April 16th and on my way to work I was on the 10th Street in Deerfield Beach in the right lane ready to get on to I 95 in Deerfield Beach Fl. when a Rooms To Go truck ALMOST passes me on my left then starts to come into my lane. I had to slam on my brakes so I...
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TellUsRTG
TellUsRTG

Please email us the details to TellUs@RoomsToGo.com and we will be more than happy to look into this for you. We hope to hear from you soon!

I didn't like
  • Independent delivery services drivers
#1234406
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Where do I start...... the four hour window to get my order, in 2018 we can't get a better system for tracking a package and delivery estimation??? I got it 20 mins before the four hour window. what *** okay on a serious note, they dragged my sofa set I ordered. One...
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TellUsRTG
TellUsRTG

We are deeply disappointed to see this! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be happy to help any way that we can!

1.6
I didn't like
  • Online customer service and delivery was poor
#1233283
Reply to reviews
We ordered a bedroom suite. Received a delivery date and time 0800 to 1200 that involved a four hour window on a weekday afternoon. Might I say I am a soldier than had a busy schedule today and had to make room for rooms to go for the morning which was fine as long as...
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TellUsRTG
TellUsRTG

This is certainly not the experience we expect any of our customers to have! We definitely need more information on this. Can you please email us your order info to TellUs@Roo...

#1233128
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Omg this company has the worst customer service ever! They delivered a dresser i paid $600+ for to the incorrect address and refuse to deliver a replacement for their error! Now someone ends up with a free dresser that I'm stuck paying for!! DO NOT!!! I REPEAT, DO NOT...
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TellUsRTG
TellUsRTG

I would be just as disappointed as you are! Can you please email us your order info to TellUs@RoomsToGo.com? We would be more than happy to help in any way that we can.

1.2
I didn't like
  • Customer service representatives extreme rudeness
  • Poor customer service
#1232472
Reply to reviews
I purchased a couch and love seat from the Rooms to Go location in Boca Raton, FL. The color did not match the color in the store. The couch is so uncomfortable, you cant even sit in it without sliding out I'm petite and it is the most uncomfortable couch I have ever...
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TellUsRTG
TellUsRTG

We are deeply disappointed to see this! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be happy to help any way that we can!

#1230871
Reply to reviews