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Rooms To Go - Horrible quality

Rooms To Go - Horrible quality
Rooms To Go - Horrible quality
This is Miguel .I purchased this sofa in Dec 2013. Look at the pictures to see the result after 4 years. It started peeling in the first year. Complained with no solution.Supposedly, was suppose to have high quality. Purchased for 1200 plus warranty. Do not buy anything fromvthis store.
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Brookshire, Texas
#1191755
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I had a sectional delivered on 2/12/2018. I find out 2 days later there is a coupn to get the free matching ottoman. I contacted internet sales support and spoke with Katelyn. She let me know that NO i cant make a return, and NO they will not honor the coupon. Very...
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We are deeply disappointed to hear this! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be happy to help any way that we can!

1.0
#1190238
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The sales person Aoen Hall was mostly interested in the sale than listening to me ..the customer..The wrong side rails and foot board wad delivered and now I am missing a piece for my sectional..This has been going on for about 6 weeks..and i have to wait 4 weeks to...
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TellUsRTG

Thank you for taking the time to post. We'd love to get some additional info from you. Care to share your feedback and order info with us at TellUs@RoomsToGo.com? We hope to h...

#1190064
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I ordered a chair on Feb. 5th. It was to be delivered on Feb 14th between 11:00AM and 3:00PM. I was home standing in front of my house in the driveway at 2:40 waving my arms when the truck passed right on by without the driver or the other person in the truck even...
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TellUsRTG

We are deeply disappointed to hear this! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be happy to help any way that we can!

1.0
I didn't like
  • Were unwilling to work with me when i offered a solution
#1189878
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We bought a sleep couch worth $799. Cindy Crawford at Kissimmee Fl store and I can't sleep on it because it makes a U shape( it does'nt stands straight) so,I have to take the mattress and put on the floor... despite they came 2x to check it the answer was they cannot...
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TellUsRTG

We'd love to get some additional details. Please email us your order info to TellUs@RoomsToGo.com. We look forward to hearing from you soon!

2.3
#1189478
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Rooms To Go - Thanks to Adam

Our experience was perfect. Adam from Rooms to Go in Naples, FL did a great job and specially his effort for helping us in spanish. Fast and efficient service!!!
5.0
Details
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Website
#1188863
Reply to reviews
We purchased a leather couch in Nov 2015. In Oct of 2016 it was wearing in one spot and rtg tried to replace it 4 times with wach of those deliveries having damaged products (even with special red glove attention). Finally returned the couch after customer service said...
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TellUsRTG

We would love to get more information. Please email us the details along with your order number to Tellus@roomstogo.com. We hope to hear from you soon!

1.0
#1188567
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I bought a very nice mattress. When we were doing the paperwork for delivery they gave me a time frame of 7 am to 9 pm for delivery. I can’t wait all day for a delivery so I asked him if there was another option. He offered me a four week out time and a four hour...
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TellUsRTG

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be ha...

1.0
#1182270
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We just had a King Size Mattress and a Sectional delivered this morning. To start things off when I opened the door to welcome the delivery crew I see the driver GOING TO THE BATHROOM IN FRONT OF MY HOUSE!!!! Then they came in and made their delivery, NOT FRIENDLY AT...
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TellUsRTG

This is horrible to hear and certainly not the experience we expect any of our customers to have! We definitely need to more information on this. Can you please email us your ...

2.3
I liked
  • Friendly sales person
  • Delores at our local store
I didn't like
  • Customer service giving you lip service
  • Rooms to go choice of delivery companies
  • Delivery driver went to the bathroom in my front yard
#1181394
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My name is Cristine I bought Living room set with Cocktail tale ,2 lamps and 2 ends tables. Cocktail table wrong size and ends tables just base no legs. She suggest if I come to the store again. I explain to her when I purchased the items that I am on very tide...
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TellUsRTG
TellUsRTG

We are deeply disappointed to hear this! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be happy to help any way that we can!

1.9
I didn't like
  • Horrible customer service
#1180744
Reply to reviews