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Beware of sale merchandise. A sale is not a good deal if the furniture is totally defective. Unable to rate on the page. Poor customer service, store does not stand in back of their product, no resolution. BUYER BEWARE.
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Company wrote 0 private or public responses to the review from Dec 10.
TellUsRTG
TellUsRTG

We caught your other post and have requested more information. We are truly sorry to hear of your negative experience and certainly want to do our best to turn it around for y...

Product
#1420319
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A lot of people don't looks for online reviews prior to furniture shopping. I know I didn't. I could have saved myself a big headache if I would have. The furniture I bought from RTG makes me angry every time I look at it. Nothing was resolved with the furniture.
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Company wrote 0 private or public responses to the review from Dec 10.
TellUsRTG
TellUsRTG

We are truly sorry to hear of your dissatisfaction and would love to get more information on your experience. Please email us the details of your order to TellUs@RoomsToGo.com...

Product
#1420309
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I read all the bad reviews and was scared to order anything. But I did and after many sleep less nights my furniture arrived On Time! The men who delivered it were exceptional. Quick, polite and no damage. Hopefully the leather will not peel, we will see. So far so...
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Company wrote 0 public responses to the review from Dec 10.
TellUsRTG
TellUsRTG

Thank you for taking the time to share your positive feedback with us! We are happy to hear that you had an excellent experience with delivery and you are happy with your furn...

#1420009
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Purchased two couches, chairs, tables etc from the Lakeland store. It was delivered as promised and we are very happy with the merchandise. However this year we purchased a very expensive adjustable bed from the Brandon Store. They promised delivery on Dec 6th. They...
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Company wrote 0 private or public responses to the review from Dec 07.
TellUsRTG
TellUsRTG

We are so sorry to hear that your delivery was not made on the scheduled date. This is certainly not the experience we ever expect our customers to go through! We would love t...

Anonymous
Anonymous

This sound very similar to one of my many fiascos RTG, I concur with everything you just said. My RTG was in Webster, TX.

1.0
I didn't like
  • Delivery
  • Customer service
#1417738
Reply to reviews
Rooms To Go - Horrible, cheap furniture!!
Rooms To Go - Horrible, cheap furniture!!
Rooms To Go - Horrible, cheap furniture!!
I purchased a livingroom suit from RTG in May of 2018 2 weeks ago the wood in the back of the couch just broke, they sent a tech out who told my husband that the couch would be replaced as it was not fixable. Received a phone call today and was told that we had to...
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Company wrote 0 private or public responses to the review from Dec 06.
TellUsRTG
TellUsRTG

We are sorry to learn that your sofa is broken. We'd be more than happy to look into this further, just shoot us an email to TellUs@RoomsToGo.com with your order info. We look...

2.5
#1416918
Reply to reviews
They replaced my whole set
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Company wrote 0 private or public responses to the review from Dec 06.
TellUsRTG
TellUsRTG

We appreciate you taking the time to share your positive feedback! We are truly happy that we were able to provide a satisfactory resolution to your concerns! Should you ever ...

2.1
#1416800
Reply to reviews
It's been almost 3 months since my initial order at Rooms To Go and I still have not received all more merchandise as yet. Plus, some of what I received was defective and still have been unsuccessful in having it replaced. 1st attempt was canceled because the delivery...
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Company wrote 0 private or public responses to the review from Dec 06.
Anonymous
Anonymous

Just like I expected. After all the back and for on here, and sending all the information to the email you asked me, RTG offered me $40 for all the trouble and missed appts an...

TellUsRTG
TellUsRTG

We are truly sorry to learn about your multiple failed deliveries and damaged merchandise. This is certainly not the experience we ever want our customers to have! Please send...

2.7
#1416382
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Purchase a sleeper sofa and with the purchase we include the insurance ,the sales guy told us any accidental damage they will happily replace the sofa . Few weeks after the purchase my wife accidentally dropped a hot iron to the arm rest of the sofa and made burned...
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Company wrote 0 private or public responses to the review from Dec 05.
TellUsRTG
TellUsRTG

We're truly sorry to hear of the issues you have experienced and would be happy to look into this for you! Just send us an email to TellUs@RoomsToGo.com with your order info a...

1.9
#1415784
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My mother purchased a Leather couch last year from Rooms to Go. I was with her and was told that everywhere your body touched it was top grain leather. You can clearly tell now that a scratch is on the sofa that it is not top grain leather it is like a pleather or very...
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Company wrote 0 private or public responses to the review from Nov 29.
Anonymous
Anonymous

We have been contacted by Rooms to Go and have been given the option to come in and pick out a new one and of course if it is more than the one originally purchased my Mother ...

MinuteFrigatebird804
MinuteFrigatebird804

I jest emailed you.

1.6
Product
#1410490
Reply to reviews
I purchased a living room set from Rooms to Go and an extended warranty. Approximately 2 1/2 years into using the set, the cushions began to sink ! There was little to NO support even after flipping the cushions. Called the warranty people who setup an appointment. The...
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Company wrote 0 private or public responses to the review from Nov 26.
TellUsRTG
TellUsRTG

We are truly sorry to hear of your dissatisfaction and would be more than happy to look into this for you! Please email us the details of your order to TellUs@RoomsToGo.com. W...

2.2
I didn't like
  • I did not like the warranty service or lack there of
  • Quality of the product
  • Did not like the ill quality of product
#1408231
Reply to reviews