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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

In 2015 I purchased an $1,100 bed from my local Rooms To Go store. A little while after that you needed a push to roll over the bed was so dented.I was told to go back to the store and pick out a bed of equal or greater value.so now I pay another $500 to upgrade my defective bed. Except the new bed comes and they put it on the old box springs. Being salesman insisted they were only swapping the mattress not the box springs. Forgive me but after spending that kind of money I would like matching boxspring and mattress set. 6 months later the same thing happens so now I'm up to $1,900 bed from my original $1,100 purchase. With Miss matched box springs. Here we go again 1/3 defective bed, Stearns & Foster. Still have mismatched box springs and was told they were going to bring me the exact same make and model bed on November 17th. I really don't want to keep playing the bed swap game. A brand new bed what dips ended after 6 months is unacceptable. I know I will be calling again and another 6 months. Either they're selling factory seconds, or the beds are someone else's returns that they recover. I would have never walked into the store and spent over $2,000 on a bed.I was just sure that I would love the $1,100 bed, which was more than I was willing to spend but I wanted a decent bed and I was told it was,just like the other three times my bed was exchanged for a decent bed. Now I'm stuck. I'm going to get the same matches delivered on old box springs that don't match the set and there's nothing I can do about it. Just consumer is an understatement!

Update by user Aug 21, 2012

Its been about 3 months since I originally posted this. since then Rooms to Go has made an attempt to rectify the situation. Shortly after this post and after sending an email to tellus@roomstogo.com I receive a response and they sent techs to my home to take pictures...

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80 comments
Larry Taylor
#1773437
Home Improvement Expert
According to the Rooms To Go reviews posted on PissedConsumer.com, the company currently has 1.8 out of 5 stars. The rating presented here is based on the feedback offered by customers in 879 different Rooms To Go reviews.

Customers are not satisfied with poor customer service, business ethics and poor quality of products.

However, they like friendly salespeople, good prices and selection. You may share your experience with other Rooms To Go customers as well as the company's top management team by posting your comments via the company social networks.

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Review
#321011 Review #321011 is a subjective opinion of poster.
Product
Rooms To Go Warranty
3.7
Details
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards

Update by user Oct 13, 2018

Executive Leadership has taken control and is resolving the issue to full resolution. I am delighted.

Original review posted by user Oct 11, 2018

I respectfully demand that this email be forwarded and delivered to the top Executive Customer Relations department officials of Rooms To Goo. I demand a response and...
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1 comment
TellUsRTG
#1584885

Chad, we are truly happy to hear that an acceptable resolution was able to be found! Please let us know should you have any further questions or concerns.

Resolved
Review
#1379393 Review #1379393 is a subjective opinion of poster.
Product
Milano Loveseat
Pros
  • Good price
  • Look of the furniture
Cons
  • Unprofessional customer service
  • Business ethics
Reason of review
Damaged or defective
Loss
$2870
Preferred solution
Let the company propose a solution
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter in Katy. The sales person persuaded me into buying their so-called...
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10 comments
Anonymous
#1375211

https://topclassactions.com/lawsuit-settlements/lawsuit-news/821156-rooms-to-go-forcefield-protection-plan-class-action-settlement/

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Featured
Review
#478180 Review #478180 is a subjective opinion of poster.
Loss
$2600
Tags
  • force field
1.5
Details
Rooms To Go - Worst overall experience and products
Rooms To Go - Worst overall experience and products
Rooms To Go - Worst overall experience and products
Rooms To Go - Worst overall experience and products
Rooms To Go - Worst overall experience and products
Rooms To Go - Worst overall experience and products
Rooms To Go - Worst overall experience and products
Rooms To Go - Worst overall experience and products
Rooms To Go - Worst overall experience and products
Rooms To Go - Worst overall experience and products
We went to Rooms To Go in Houston. After many hours of debating we finally found what we thought was the perfect fit. We customized our entire living room and kitchen to coordinate around their couch. We found several other pieces to complement the couch and choose a...
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4 comments
TellUsRTG
#1718927

This is horrible to hear and certainly not the experience we expect any of our customers to have! This is beyond unacceptable, and we would love nothing more than the opportunity to address each of these failures accordingly and to ensure that your concerns are resolved to your satisfaction. Please email us the details of your order to TellUs@RoomsToGo.com, we hope to hear from you soon!

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Review
#1592620 Review #1592620 is a subjective opinion of poster.
Service
Rooms To Go Customer Care
Cons
  • Poor quality and bad customer service
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Full refund
Tags
  • Bad Customer Service
  • Product Low Quality
3.1
Details
I spent $2700 on a sofa and loveseat from the Eric Church collection. They both have electric recliners on each end. The electric recliner aspect is fantastic, but the sofa frame broke in less than three months. That's ridiculous. The repair guy, who couldn't repair...
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21 comments
ResonantZebu481
#1742886

I was wondering if I was the only one with an issue. The sofa recliners do not work anymore.

I paid too much money for the furniture not to work.

( $2600). I am not satisfied at all.

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Review
#978296 Review #978296 is a subjective opinion of poster.
Product
Eric Church Furniture Sofa
Pros
  • Selection they had
Cons
  • That all the sales excluded the item i wanted to purchase
Reason of review
Bad quality
Loss
$2700
Preferred solution
Full refund
Rooms To Go - Heinous Discovery
Rooms To Go - Heinous Discovery
Rooms To Go - Heinous Discovery
Rooms To Go - Heinous Discovery
Rooms To Go - Heinous Discovery
Rooms To Go - Heinous Discovery
Rooms To Go - Heinous Discovery
I've had my sofa & love seat for three years. They've sat in the same space since they were delivered. Until today, when I began preparing for a move. It was only then that I noticed the entire back of my sofa & love seat were sliced completely open by the deliver ppl....
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2 comments
TellUsRTG
#1744813

We are deeply disappointed to learn about this! Can you please send us your order info to TellUs@RoomsToGo.com? We'd be happy to look into this for you!

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Review
#1647464 Review #1647464 is a subjective opinion of poster.
Cons
  • Being lied to by delivery persons
Reason of review
Damaged or defective
Loss
$1
Preferred solution
he monetary value was $1,227.48 not $1
Tags
  • Furniture Cut By Delivery Person

Rooms To Go in Orlando, Florida - We have purchased furniture 2 swivel barrel chairs a large leather couch. It has only been 3 years for the leather couch. It has failed. Meaning the seating on the left side has sunk to the floor..

1.0
Details
Rooms To Go - We have purchased furniture 2 swivel barrel chairs a large leather couch. It has only been 3 years for the leather couch. It has failed. Meaning the seating on the left side has sunk to the floor..
Rooms To Go - We have purchased furniture 2 swivel barrel chairs a large leather couch. It has only been 3 years for the leather couch. It has failed. Meaning the seating on the left side has sunk to the floor..
Rooms To Go - We have purchased furniture 2 swivel barrel chairs a large leather couch. It has only been 3 years for the leather couch. It has failed. Meaning the seating on the left side has sunk to the floor..
Rooms To Go - We have purchased furniture 2 swivel barrel chairs a large leather couch. It has only been 3 years for the leather couch. It has failed. Meaning the seating on the left side has sunk to the floor..
Rooms To Go - We have purchased furniture 2 swivel barrel chairs a large leather couch. It has only been 3 years for the leather couch. It has failed. Meaning the seating on the left side has sunk to the floor..
We have a couch and two barrel chairs that have given us great distress. The couch sunk to the floor and our two barrel chairs are peeling leather off the back of the chairs. We are seniors and have no recourse. If you need furniture, don't ever ever buy from "Rooms to Go" if you want quality. And further more if you buy on time supposively interest free for a year they sell you contact to Synchrony Bank who harrass and badger you through the whole year even though are on time. It was horrible times 10.
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1 comment
TellUsRTG
#1758476

Thank you for your review. If you can provide a few more details, we would be happy to look into this for you.

Please email us at TellUs@RoomsToGo.com with your order info. We hope to hear from you soon!

Review
#1672982 Review #1672982 is a subjective opinion of poster.
Pros
  • Comfortable
  • Good price
  • Being able to see furniture in person
Cons
  • Defective furniture sold to me
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution
Tags
  • Rtg Clearance Store
  • Broken Barrel Chairs

Rooms To Go in Miramar-Pembroke Pines, Florida - Not even Leather

1.0
Details
Rooms To Go - Not even Leather
Rooms To Go - Not even Leather
Rooms To Go - Not even Leather
Rooms To Go - Not even Leather
Rooms To Go - Not even Leather
I purchased Sofia's collection living room and dinning. The only issue is the peeling sofa or so call leather sofa. It is so ugly that i refuse to have company. Too much money spent on this sofa.
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1 comment
TellUsRTG
#1758478

We are truly sorry to hear of your dissatisfaction and would love to get more information. Please email us the details of your order to TellUs@RoomsToGo.com and we will be more than happy to look into this for you. We hope to hear from you soon!

Review
#1673294 Review #1673294 is a subjective opinion of poster.
Service
Rooms To Go Customer Care
Pros
  • Look of the furniture in the store
Cons
  • Selling bad quality furniture
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Leathersectional

Rooms To Go in Port Orange, Florida - Poor salesman, stated leather would never wear

Rooms To Go - Poor salesman, stated leather would never wear
Rooms To Go - Poor salesman, stated leather would never wear
Rooms To Go - Poor salesman, stated leather would never wear
Rooms To Go - Poor salesman, stated leather would never wear
Rooms To Go - Poor salesman, stated leather would never wear
Rooms To Go - Poor salesman, stated leather would never wear
Have pictures of spa blue leather sofa by Cindy Crawford. Would you like to see the pictures of the sofa peeling in less then 6 months to a year
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1 comment
TellUsRTG
#1778715

Thank you for your review. If you can provide a few more details, we would be happy to look into this further for you.

Please email us at TellUs@RoomsToGo.com with your order info.

We hope to hear from you soon! - Tiffany

Review
#1689942 Review #1689942 is a subjective opinion of poster.

Contact Rooms To Go Customer Service

Mailing Address:
Rooms To Go
11540 US Hwy 92 East
Seffner, Florida 33584
United States
Phone:
(813) 623-5400
All Rooms To Go Contacts

Rooms To Go Products and Services Reviews

Compare Rooms To Go to

Ashley Furniture
Ashley Furniture
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1.8
Details
Rooms To Go - Cindy Crawford leather sofas vinyl between cushions peeling off
Rooms To Go - Cindy Crawford leather sofas vinyl between cushions peeling off
Rooms To Go - Cindy Crawford leather sofas vinyl between cushions peeling off
Rooms To Go - Cindy Crawford leather sofas vinyl between cushions peeling off
Rooms To Go - Cindy Crawford leather sofas vinyl between cushions peeling off
Rooms To Go - Cindy Crawford leather sofas vinyl between cushions peeling off
I purchased Purchased a supposedly higher end Cindy Crawford leather sofa set only to have the vinyl between the seat cushions peel off and disintegrate.
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1 comment
TellUsRTG
#1645412

We are truly sorry to hear about the issue you are experiencing with your Cindy Crawford leather living room set. Please send us the details of your order to TellUs@RoomsToGo.com and we would be more than happy to look into this further. We hope to hear from you soon!

Review
#1471484 Review #1471484 is a subjective opinion of poster.
Product
Cindy Crawford Sofa
Reason of review
Bad quality