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II purchased a sofa, love seat, bench and a recliner from rooms to go about 2 years ago. Everything except the recliner was supposed to be leather. Late last year I began to notice flaking in certain sections of the sofa, love seat and bench. I called customer service...
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Anonymous
Anonymous

I am so angry reading this! We also bought leather from rooms to go and it did the same thing within 2-3 years. In fact we already threw one out. Then people just tell us we d...

Anonymous
Anonymous

Try ShowUs@RoomsToGo.com. They help customers with the cracking and peeling leather. Not up to 6 years though.

#321011
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Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter in Katy. The sales person persuaded me into buying their so-called...
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Anonymous
Tiffany T

https://topclassactions.com/lawsuit-settlements/lawsuit-news/821156-rooms-to-go-forcefield-protection-plan-class-action-settlement/

Anonymous
SHIRAZ

I HAVE EXPERIENCED THE SAME THING, RTG ARE A BIG SCAM MACHINE, NEVER EVER TRUST THEM

#478180
Reply to reviews
Rooms To Go - Worst customer service on EARTH!
Rooms To Go - Worst customer service on EARTH!
Rooms To Go - Worst customer service on EARTH!
Rooms To Go - Worst customer service on EARTH!
Rooms To Go - Worst customer service on EARTH!
Rooms To Go - Worst customer service on EARTH!
To be a first time home owners , we decided to purchase some couches from RTG less than 6 months I happened to be vacuuming and noticed thee leather on the love seat set was sagging, I then got concerned called a tech out, waited a month for one to even come out, come...
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Anonymous
William

Stick to the facts.Whether you're a first or a tenth time owner matters not other than were you the latter your complaining skills would have improved."I’ve called multiple ti...

TellUsRTG
TellUsRTG

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be ha...

1.0
I didn't like
  • No resolution offered
#1131642
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Rooms To Go - Flaking leather sofa
1/1

Rooms To Go - Flaking leather sofa

Rooms To Go
#1149874
1.0
Details
I purchased leather sofa set November 2014 from Rooms To Go in Houston, TX. Spent about $5k for the set and now it is flaking horribly and Rooms To Go will not replace the set and will not do a refund. Buyer Beware when looking at Rooms To Go furniture. Avoid this store
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money
Warranty

Cindy Crawford furniture is a rip off. rooms to go is a rip

Rooms To Go
#1162850
1.8
Details
Month old couch...bottom fell out. No jumping kids...just a widow woman uses it. Cindy Crawford furniture sucks. Wish i had not bought 2 more chairs before i discovered the lousy made couch. I want to talk to Cindy Crawford. I think she would be pissed off also.
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Customer service
Delivery Service
Product or Service Quality
Reliability
Rooms To Go - Wrong set
Rooms To Go - Wrong set
1/2

Rooms To Go - Wrong set

Rooms To Go
#1108691
2.3
Details
Ordered gardenia set with a wood bed and rails also verified that the drawers were dove tailed but got nailed drawers and leather bed??
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Advertised vs Delivered
Delivery Service
Price Affordability

Rooms To Go - Bad delivery service

Rooms To Go
#1151226
I had some new furniture delivery on 12-1. They did not even lay the rug down in my bedroom. I am 2 small to handle the rug. I am now waiting on the rest of my order 18 days later. They ate late again. I lost it all in huericane harvey. I have a new tv delivered at 10 in the a.m. and now afraid my tv console will not be hete to put it on. Bad service ahain but they sure took my $4500.
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Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
I really need to update my experiences with Room To Go (RTG). I write this with frustration, disappointment, and yes, some anger. This does not involve a delivery I had but a delivery my renters had. We had new renters that moved in and within a few days of their move...
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TellUsRTG
TellUsRTG

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be ha...

4.1
I liked
  • Quickness of delivery
I didn't like
  • Rooms to go choice of delivery companies
#1167558
Reply to reviews
Rooms To Go - Furniture fell apart!!!
Rooms To Go - Furniture fell apart!!!
Rooms To Go - Furniture fell apart!!!
Rooms To Go - Furniture fell apart!!!
Rooms To Go - Furniture fell apart!!!
A picture is worth a thousand words! Advertised as leather! Turns out leather is really bonded leather! After the warranty was up, both pieces fell apart! Every time we got up pieces would be attached to our clothes. This was all over the floor and our dogs were trying...
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TellUsRTG
TellUsRTG

Thank you for taking the time to write your review. We would love to get more information. Please email us the details of your order to TellUs@RoomsToGo.com and we will be mor...

1.8
#1143893
Reply to reviews
Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Two years ago I bought a leather bonded sleeper sofa from Rooms to Go. Since then the leather gradually began to strip off the sofa. In early July I went to Rooms to Go with pictures of the stripped leather and they told me they no longer carry leather bonded sofas...
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TellUsRTG
TellUsRTG

This is certainly not the experience we ever expect our customers to go through! Please send us an email with your order info to TellUs@RoomsToGo.com so we can look further in...

#1107085
Reply to reviews

Featured

Rooms To Go - RTG Leather Fail
Rooms To Go - RTG Leather Fail
Rooms To Go - RTG Leather Fail
We have the same experience that many others are describing. My biggest concern at the time of purchase was if the furniture would remain plush/plump because the salesperson was already telling us how great the leather was and how it would last for years, as long as we...
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TellUsRTG
TellUsRTG

This is horrible to hear and certainly not the experience we expect any of our customers to have! We definitely need to more information on this. Can you please email us your ...

2.6
Product
#1148649
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Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
MY LEATHER SOFA'S ARE PEELING AND CRACKING AND CAUSE MY SON TO GET SICK AND ROOMS TO GO OFFERED ME A FULL CREDIT FOR RE SELECTION AND NOW A COUPLE DAYS LATER WAS GRANTED A SMALL AMOUNT OF CREDIT NOT EVEN ENOUGH FOR A LOVE SEAT.. ITS A MANUFACTOR DEFECT AND NEEDS TO BE...
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1.0
Product
#1074223
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we purchased the beachside denim couch and two chairs...we were givin the fabric protection story(that we fell for) and a year later we're still paying for this mistake. i've had 2 or 3 techs at my house that seemed to know less then i did about the product....
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Anonymous
Maxiepuddles1

Guess I'm not the only one with problems. My first purchase was this sofa along with sofa table, coffe table, lamps, two chairs and end tables. The sofa table was cracked. Had...

Anonymous
Jennifer

I purchased the Cindy Crawford Beachside denim blue sofa, chair, and ottoman a little over 6 years ago. I had always wanted a denim sofa, and I really loved this one. For a wh...

#136295
Reply to reviews
Rooms To Go - Sectional sofa from room to go peeling of
Rooms To Go - Sectional sofa from room to go peeling of
Rooms To Go - Sectional sofa from room to go peeling of
i bought this sectional 5 years ago for my game room , Two years ago I started to noticing that it was peeling off in different sections of the back of the sofa as you can see in the pictures, they even reccomended to buy the protection plan witch i did and that was a...
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TellUsRTG
TellUsRTG

I would love to help out anyway that I can, just send me the order details to Tellus@Roomstogo.com

1.1
I liked
  • Showroom
  • Good show room
I didn't like
  • Quality and warranty in the furniture is bad
#1121994
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