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Pissed Consumer Interviews ?
In 2015 I purchased an $1,100 bed from my local Rooms To Go store. A little while after that you needed a push to roll over the bed was so dented.I was told to go back to the store and pick out a bed of equal or greater value.so now I pay another $500 to upgrade my defective bed. Except the new bed comes and they put it on the old box springs. Being salesman insisted they were only swapping the mattress not the box springs. Forgive me but after spending that kind of money I would like matching boxspring and mattress set. 6 months later the same thing happens so now I'm up to $1,900 bed from my original $1,100 purchase. With Miss matched box springs. Here we go again 1/3 defective bed, Stearns & Foster. Still have mismatched box springs and was told they were going to bring me the exact same make and model bed on November 17th. I really don't want to keep playing the bed swap game. A brand new bed what dips ended after 6 months is unacceptable. I know I will be calling again and another 6 months. Either they're selling factory seconds, or the beds are someone else's returns that they recover. I would have never walked into the store and spent over $2,000 on a bed.I was just sure that I would love the $1,100 bed, which was more than I was willing to spend but I wanted a decent bed and I was told it was,just like the other three times my bed was exchanged for a decent bed. Now I'm stuck. I'm going to get the same matches delivered on old box springs that don't match the set and there's nothing I can do about it. Just consumer is an understatement!
II purchased a sofa, love seat, bench and a recliner from rooms to go about 2 years ago. Everything except the recliner was supposed to be leather. Late last year I began to notice flaking in certain sections of the sofa, love seat and bench. I called customer service...Read more
I respectfully demand that this email be forwarded and delivered to the top Executive Customer Relations department officials of Rooms To Goo. I demand a response and Executive resolution. There have been grave error committed by Rooms to Go that are thoroughly...Read more
The quality of RTG furnitures sucks！ And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter in Katy. The sales person persuaded me into buying their so-called...Read more
we purchased the beachside denim couch and two chairs...we were givin the fabric protection story(that we fell for) and a year later we're still paying for this mistake. i've had 2 or 3 techs at my house that seemed to know less then i did about the product....Read more
Two years ago I bought a leather bonded sleeper sofa from Rooms to Go. Since then the leather gradually began to strip off the sofa. In early July I went to Rooms to Go with pictures of the stripped leather and they told me they no longer carry leather bonded sofas...Read more
I spent $2700 on a sofa and loveseat from the Eric Church collection. They both have electric recliners on each end. The electric recliner aspect is fantastic, but the sofa frame broke in less than three months. That's ridiculous. The repair guy, who couldn't repair...Read more
- Selection they had
I didn't like
- That all the sales excluded the item i wanted to purchase
We bought this Sofia Vergara bonded leather sectional under the guise of real leather like a lot of you here did. Our sofa *** started about a month ago when I noticed some cracks in it. I looked closer and by the next day it was peeling. In just a few days several...Read more
Yes I’m in Augusta Ga, I’m very upset. Our couch/chase and recliner chair are all leather purchased from Rooms to go five years ago. This furniture has been peeling bad for the past 1 1/2 years! We went to our local Rooms to go where we purchased our set to calmly...Read more
I purchased a livingroom suit from RTG in May of 2018 2 weeks ago the wood in the back of the couch just broke, they sent a tech out who told my husband that the couch would be replaced as it was not fixable. Received a phone call today and was told that we had to...Read more
I purchased this Cindy Crawford Palm Springs sectional with added seat and stain protection for over $3000 February 2018. After 4 months I began noticing the cushions were getting lumpy and very flat and that I was leaning to the side unintentionally when I sat down....Read more
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