filters
State:
Show
City:
Show
Product:
Show
II purchased a sofa, love seat, bench and a recliner from rooms to go about 2 years ago. Everything except the recliner was supposed to be leather. Late last year I began to notice flaking in certain sections of the sofa, love seat and bench. I called customer service...
Read more
Anonymous
CJ 2012

We are experiencing the same issues with our dining room set we bought in 2012. We only use it during Christmas and Thanksgiving and when we have people over for the kids birt...

Anonymous
Hamilton

In 2012, I bought an entire living room set with a leather couch and loveseat, two tables, & a entertainment center. After two years the leather started peeling off the couch ...

#321011
Reply to reviews
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
I respectfully demand that this email be forwarded and delivered to the top Executive Customer Relations department officials of Rooms To Goo. I demand a response and Executive resolution. There have been grave error committed by Rooms to Go that are thoroughly...
Read more
TellUsRTG
TellUsRTG

Chad, we are truly happy to hear that an acceptable resolution was able to be found! Please let us know should you have any further questions or concerns.

3.7
I liked
  • Look of the furniture
  • Good price
I didn't like
  • Unprofessional customer service
  • Business ethics
#1379393
Reply to reviews
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter in Katy. The sales person persuaded me into buying their so-called...
Read more
Anonymous
Tiffany T

https://topclassactions.com/lawsuit-settlements/lawsuit-news/821156-rooms-to-go-forcefield-protection-plan-class-action-settlement/

Anonymous
SHIRAZ

I HAVE EXPERIENCED THE SAME THING, RTG ARE A BIG SCAM MACHINE, NEVER EVER TRUST THEM

#478180
Reply to reviews
we purchased the beachside denim couch and two chairs...we were givin the fabric protection story(that we fell for) and a year later we're still paying for this mistake. i've had 2 or 3 techs at my house that seemed to know less then i did about the product....
Read more
Anonymous
Hugh Jass

Who knows how big you are sitting on the sofa.

Anonymous
Shanon850

I completely agree.. RTG is horrible!!!! I'm in the vacation rental business. The slip covers are the worst fabric to clean. The wooden structure is cheaply produced. The slee...

#136295
Reply to reviews
Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Two years ago I bought a leather bonded sleeper sofa from Rooms to Go. Since then the leather gradually began to strip off the sofa. In early July I went to Rooms to Go with pictures of the stripped leather and they told me they no longer carry leather bonded sofas...
Read more
Anonymous
Gladys Brittain

I bought a sofa, love seat, and chair and ottoman about 18yrs ago still in good shape ,I would say this has held up very well,I would buy again

Anonymous
Bill

Most people are aware that Rooms to go does not carry quality furniture. Their products are fine for your "starter home", but as you improve upon your living conditions/enviro...

#1107085
Reply to reviews
I spent $2700 on a sofa and loveseat from the Eric Church collection. They both have electric recliners on each end. The electric recliner aspect is fantastic, but the sofa frame broke in less than three months. That's ridiculous. The repair guy, who couldn't repair...
Read more
Anonymous
Linda

I purchased the Eric Church living room set in micro fiber instead of leather. The furniture looks nice, but is not very comfortable after sitting on it for a while.

Anonymous
Anonymous

This is great information. My husband and I are choosing between this set and another, more expensive, set.

3.1
I liked
  • Selection they had
I didn't like
  • That all the sales excluded the item i wanted to purchase
#978296
Reply to reviews
Rooms To Go - Not happy
Rooms To Go - Not happy
Rooms To Go - Not happy
Rooms To Go - Not happy
Rooms To Go - Not happy
Yes I’m in Augusta Ga, I’m very upset. Our couch/chase and recliner chair are all leather purchased from Rooms to go five years ago. This furniture has been peeling bad for the past 1 1/2 years! We went to our local Rooms to go where we purchased our set to calmly...
Read more
TellUsRTG
TellUsRTG

This is certainly unacceptable! Please send us these photos, along with your order info to TellUs@RoomsToGo.com and we will be more than happy to look into this and help any w...

3.5
#1372598
Reply to reviews
Rooms To Go - Buy Somewhere Else
Rooms To Go - Buy Somewhere Else
Rooms To Go - Buy Somewhere Else
Rooms To Go - Buy Somewhere Else
Purchased 3 rooms of furniture. Partial delivery on 7/21/18: Person putting dinning table together left it very wobble, could turn top like a steering wheel. Customer Service came out, patch repaired the table and stated he may have stripped the threads. I returned the...
Read more
TellUsRTG
TellUsRTG

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be ha...

1.8
I didn't like
  • Worst experience ever
  • Poor customer service
  • Uncaring attitude of the manager
#1357005
Reply to reviews
Rooms To Go - They damaged my flooring and rufusing to fix it
Rooms To Go - They damaged my flooring and rufusing to fix it
The driver wasnt paying attention and let my dining room table we bought from them slip off the carrier and bust my dining room table and now im having to get a lawyer to get it fixed even after getting 3 estimates that they asked for.
Read more
TellUsRTG
TellUsRTG

We are truly sorry to hear of your dissatisfaction and would love to get more information on all of this from you. Please email us the details of your order to TellUs@RoomsToG...

1.0
#1379137
Reply to reviews
Delivery window was 8-12 . Got a call saying we’re at your front door but no is answering . I said we will be there in 5 minutes - thinking that my husband (who was home ) must have gone down to the dock or out back ) and that 5 minutes would allow me to call him . I...
Read more
TellUsRTG
TellUsRTG

This is horrible to hear and certainly not the experience we expect any of our customers to have! We definitely need to more information on this. Can you please email us your ...

#1364399
Reply to reviews