filters
state:
Show
city:
Show
product:
Show
II purchased a sofa, love seat, bench and a recliner from rooms to go about 2 years ago. Everything except the recliner was supposed to be leather. Late last year I began to notice flaking in certain sections of the sofa, love seat and bench. I called customer service...
Read more
Anonymous
Hamilton

In 2012, I bought an entire living room set with a leather couch and loveseat, two tables, & a entertainment center. After two years the leather started peeling off the couch ...

Anonymous
Tabby Bean

Well I just shopped today and found a sectional called Gennaro. They are saying too geain leather. After reading this I’d do not believe and will not purchase

#321011
Reply to reviews
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter in Katy. The sales person persuaded me into buying their so-called...
Read more
Anonymous
Tiffany T

https://topclassactions.com/lawsuit-settlements/lawsuit-news/821156-rooms-to-go-forcefield-protection-plan-class-action-settlement/

Anonymous
SHIRAZ

I HAVE EXPERIENCED THE SAME THING, RTG ARE A BIG SCAM MACHINE, NEVER EVER TRUST THEM

#478180
Reply to reviews
we purchased the beachside denim couch and two chairs...we were givin the fabric protection story(that we fell for) and a year later we're still paying for this mistake. i've had 2 or 3 techs at my house that seemed to know less then i did about the product....
Read more
Anonymous
Hugh Jass

Who knows how big you are sitting on the sofa.

Anonymous
Shanon850

I completely agree.. RTG is horrible!!!! I'm in the vacation rental business. The slip covers are the worst fabric to clean. The wooden structure is cheaply produced. The slee...

#136295
Reply to reviews
Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Two years ago I bought a leather bonded sleeper sofa from Rooms to Go. Since then the leather gradually began to strip off the sofa. In early July I went to Rooms to Go with pictures of the stripped leather and they told me they no longer carry leather bonded sofas...
Read more
Anonymous
Gladys Brittain

I bought a sofa, love seat, and chair and ottoman about 18yrs ago still in good shape ,I would say this has held up very well,I would buy again

Anonymous
Bill

Most people are aware that Rooms to go does not carry quality furniture. Their products are fine for your "starter home", but as you improve upon your living conditions/enviro...

#1107085
Reply to reviews
Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
I really need to update my experiences with Room To Go (RTG). I write this with frustration, disappointment, and yes, some anger. This does not involve a delivery I had but a delivery my renters had. We had new renters that moved in and within a few days of their move...
Read more
rnarmy1
rnarmy1

I did want to update you on the RTG service. I was Finally contacted by a Service Manager over the phone and we did discuss the photos I submitted. We both did come to a reas...

TellUsRTG
TellUsRTG

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be ha...

4.1
I liked
  • Quickness of delivery
I didn't like
  • Rooms to go choice of delivery companies
#1167558
Reply to reviews
Rooms To Go - Cindy Crawford sofa bed
Rooms To Go - Cindy Crawford sofa bed
Rooms To Go - Cindy Crawford sofa bed
BUYER BEWARE! Don’t waste your money on buying Cindy Crawford Sofa beds from Rooms to Go It’s uncomfortable no matter how you lay down I had to spend an additional $300 to be able to sleep on it look at my picture this is how I have to set it up to use it 15/32”...
Read more
TellUsRTG
TellUsRTG

TrickyChamois108, This is horrible to hear and certainly not the experience we expect any of our customers to have! We definitely need to more information on this. Can you ple...

Anonymous
Anonymous

Same here

1.7
#1275889
Reply to reviews
Show

Rooms To Go - Paint is wearing out in several places

Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Please contact me: Julio A. Jimenez Account # 6019 1912 4527 6715 and wife Fania Jimenez Acc# 6019 1912 3646 7695 at cell # (786) 326 1990 or Email me at: julioantonio2003@gmail.com to have someone come and repair it. As you can see in the pictures the sofas paint is fading in some areas. Thank you Julio
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
#1179136
Reply to reviews
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
MY LEATHER SOFA'S ARE PEELING AND CRACKING AND CAUSE MY SON TO GET SICK AND ROOMS TO GO OFFERED ME A FULL CREDIT FOR RE SELECTION AND NOW A COUPLE DAYS LATER WAS GRANTED A SMALL AMOUNT OF CREDIT NOT EVEN ENOUGH FOR A LOVE SEAT.. ITS A MANUFACTOR DEFECT AND NEEDS TO BE...
Read more
1.0
Product
#1074223
Reply to reviews
Rooms To Go - Furniture fell apart!!!
Rooms To Go - Furniture fell apart!!!
Rooms To Go - Furniture fell apart!!!
Rooms To Go - Furniture fell apart!!!
Rooms To Go - Furniture fell apart!!!
A picture is worth a thousand words! Advertised as leather! Turns out leather is really bonded leather! After the warranty was up, both pieces fell apart! Every time we got up pieces would be attached to our clothes. This was all over the floor and our dogs were trying...
Read more
TellUsRTG
TellUsRTG

Thank you for taking the time to write your review. We would love to get more information. Please email us the details of your order to TellUs@RoomsToGo.com and we will be mor...

1.8
#1143893
Reply to reviews
Rooms To Go - Friendly at first
I'm really disappointed with RTG, our sales person was really nice and took care of our order and explained everything. We had our furniture delivered Friday on time, but I didn't notice that the delivery guys had put the trash in our personal trash can outside. Our...
Read more
Anonymous
Anonymous

Were you absent ? Why did you not tell them to take anything they brought that you don't need along with them ? Or would you rather just moan and groan ?

TellUsRTG
TellUsRTG

That is a bunch of garbage and is definitely not acceptable! We need to pick that up and take care of this ASAP! Please send us an email with your order info to TellUs@RoomsTo...

1.3
#1298320
Reply to reviews