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Pissed Consumer Interviews ?

In 2015 I purchased an $1,100 bed from my local Rooms To Go store. A little while after that you needed a push to roll over the bed was so dented.I was told to go back to the store and pick out a bed of equal or greater value.so now I pay another $500 to upgrade my defective bed. Except the new bed comes and they put it on the old box springs. Being salesman insisted they were only swapping the mattress not the box springs. Forgive me but after spending that kind of money I would like matching boxspring and mattress set. 6 months later the same thing happens so now I'm up to $1,900 bed from my original $1,100 purchase. With Miss matched box springs. Here we go again 1/3 defective bed, Stearns & Foster. Still have mismatched box springs and was told they were going to bring me the exact same make and model bed on November 17th. I really don't want to keep playing the bed swap game. A brand new bed what dips ended after 6 months is unacceptable. I know I will be calling again and another 6 months. Either they're selling factory seconds, or the beds are someone else's returns that they recover. I would have never walked into the store and spent over $2,000 on a bed.I was just sure that I would love the $1,100 bed, which was more than I was willing to spend but I wanted a decent bed and I was told it was,just like the other three times my bed was exchanged for a decent bed. Now I'm stuck. I'm going to get the same matches delivered on old box springs that don't match the set and there's nothing I can do about it. Just consumer is an understatement!
II purchased a sofa, love seat, bench and a recliner from rooms to go about 2 years ago. Everything except the recliner was supposed to be leather. Late last year I began to notice flaking in certain sections of the sofa, love seat and bench. I called customer service...
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Anonymous
CJ 2012

We are experiencing the same issues with our dining room set we bought in 2012. We only use it during Christmas and Thanksgiving and when we have people over for the kids birt...

Anonymous
Hamilton

In 2012, I bought an entire living room set with a leather couch and loveseat, two tables, & a entertainment center. After two years the leather started peeling off the couch ...

#321011
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Resolved
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
I respectfully demand that this email be forwarded and delivered to the top Executive Customer Relations department officials of Rooms To Goo. I demand a response and Executive resolution. There have been grave error committed by Rooms to Go that are thoroughly...
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TellUsRTG
TellUsRTG

Chad, we are truly happy to hear that an acceptable resolution was able to be found! Please let us know should you have any further questions or concerns.

3.7
I liked
  • Look of the furniture
  • Good price
I didn't like
  • Business ethics
  • Unprofessional customer service
#1379393
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Featured
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter in Katy. The sales person persuaded me into buying their so-called...
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Anonymous
Tiffany T

https://topclassactions.com/lawsuit-settlements/lawsuit-news/821156-rooms-to-go-forcefield-protection-plan-class-action-settlement/

Anonymous
SHIRAZ

I HAVE EXPERIENCED THE SAME THING, RTG ARE A BIG SCAM MACHINE, NEVER EVER TRUST THEM

#478180
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we purchased the beachside denim couch and two chairs...we were givin the fabric protection story(that we fell for) and a year later we're still paying for this mistake. i've had 2 or 3 techs at my house that seemed to know less then i did about the product....
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Anonymous
DebiM

My cushions also lost all fluff. However the co did come rewrap with additional paddy. Still to flat. I agree, for the $$$ it should have held up better

Anonymous
Hugh Jass

Who knows how big you are sitting on the sofa.

#136295
Reply to reviews
Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Two years ago I bought a leather bonded sleeper sofa from Rooms to Go. Since then the leather gradually began to strip off the sofa. In early July I went to Rooms to Go with pictures of the stripped leather and they told me they no longer carry leather bonded sofas...
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Anonymous
Gladys Brittain

I bought a sofa, love seat, and chair and ottoman about 18yrs ago still in good shape ,I would say this has held up very well,I would buy again

Anonymous
Bill

Most people are aware that Rooms to go does not carry quality furniture. Their products are fine for your "starter home", but as you improve upon your living conditions/enviro...

#1107085
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I spent $2700 on a sofa and loveseat from the Eric Church collection. They both have electric recliners on each end. The electric recliner aspect is fantastic, but the sofa frame broke in less than three months. That's ridiculous. The repair guy, who couldn't repair...
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Anonymous
Rose

I found this piece at a nearby store we wanted the sofa and chair but it seems like none of you guy like it. We also found an almost identical set from Ashley furniture that's...

Anonymous
Linda

I purchased the Eric Church living room set in micro fiber instead of leather. The furniture looks nice, but is not very comfortable after sitting on it for a while.

3.1
I liked
  • Selection they had
I didn't like
  • That all the sales excluded the item i wanted to purchase
#978296
Reply to reviews
Rooms To Go - Terrible peeling Sofia Vergara crap sofa
Rooms To Go - Terrible peeling Sofia Vergara crap sofa
We bought this Sofia Vergara bonded leather sectional under the guise of real leather like a lot of you here did. Our sofa *** started about a month ago when I noticed some cracks in it. I looked closer and by the next day it was peeling. In just a few days several...
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Anonymous
Michael Johnson

My couch also has begun to peel. What can be done about this?

TellUsRTG
TellUsRTG

We would be happy to look into that for you! Just send us an email to TellUs@RoomsToGo.com with your feedback. We hope to hear from you soon!

1.0
Brookshire, Texas
#1387960
Reply to reviews
Rooms To Go - Not happy
Rooms To Go - Not happy
Rooms To Go - Not happy
Rooms To Go - Not happy
Rooms To Go - Not happy
Yes I’m in Augusta Ga, I’m very upset. Our couch/chase and recliner chair are all leather purchased from Rooms to go five years ago. This furniture has been peeling bad for the past 1 1/2 years! We went to our local Rooms to go where we purchased our set to calmly...
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TellUsRTG
TellUsRTG

This is certainly unacceptable! Please send us these photos, along with your order info to TellUs@RoomsToGo.com and we will be more than happy to look into this and help any w...

3.5
#1372598
Reply to reviews
Rooms To Go - Horrible, cheap furniture!!
Rooms To Go - Horrible, cheap furniture!!
Rooms To Go - Horrible, cheap furniture!!
I purchased a livingroom suit from RTG in May of 2018 2 weeks ago the wood in the back of the couch just broke, they sent a tech out who told my husband that the couch would be replaced as it was not fixable. Received a phone call today and was told that we had to...
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TellUsRTG
TellUsRTG

We are sorry to learn that your sofa is broken. We'd be more than happy to look into this further, just shoot us an email to TellUs@RoomsToGo.com with your order info. We look...

2.5
#1416918
Reply to reviews
Rooms To Go - Furniture and customer service is garbage
I purchased this Cindy Crawford Palm Springs sectional with added seat and stain protection for over $3000 February 2018. After 4 months I began noticing the cushions were getting lumpy and very flat and that I was leaning to the side unintentionally when I sat down....
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Anonymous
Anonymous

Cheaply built and crummy. Ridiculous price. You've just graduated Furniture 101.

1.0
#1451913
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