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II purchased a sofa, love seat, bench and a recliner from rooms to go about 2 years ago. Everything except the recliner was supposed to be leather. Late last year I began to notice flaking in certain sections of the sofa, love seat and bench. I called customer service...
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Anonymous
Hamilton

In 2012, I bought an entire living room set with a leather couch and loveseat, two tables, & a entertainment center. After two years the leather started peeling off the couch ...

Anonymous
Tabby Bean

Well I just shopped today and found a sectional called Gennaro. They are saying too geain leather. After reading this I’d do not believe and will not purchase

#321011
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Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter in Katy. The sales person persuaded me into buying their so-called...
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Anonymous
Tiffany T

https://topclassactions.com/lawsuit-settlements/lawsuit-news/821156-rooms-to-go-forcefield-protection-plan-class-action-settlement/

Anonymous
SHIRAZ

I HAVE EXPERIENCED THE SAME THING, RTG ARE A BIG SCAM MACHINE, NEVER EVER TRUST THEM

#478180
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we purchased the beachside denim couch and two chairs...we were givin the fabric protection story(that we fell for) and a year later we're still paying for this mistake. i've had 2 or 3 techs at my house that seemed to know less then i did about the product....
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Anonymous
Shanon850

I completely agree.. RTG is horrible!!!! I'm in the vacation rental business. The slip covers are the worst fabric to clean. The wooden structure is cheaply produced. The slee...

Anonymous
Angie

I was about to buy a sofa,and living room set, but after reading all of these reviews, I have changed my mind. My search goes on!!!! Very disappointing

#136295
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Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Two years ago I bought a leather bonded sleeper sofa from Rooms to Go. Since then the leather gradually began to strip off the sofa. In early July I went to Rooms to Go with pictures of the stripped leather and they told me they no longer carry leather bonded sofas...
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Anonymous
Bill

Most people are aware that Rooms to go does not carry quality furniture. Their products are fine for your "starter home", but as you improve upon your living conditions/enviro...

TellUsRTG
TellUsRTG

This is certainly not the experience we ever expect our customers to go through! Please send us an email with your order info to TellUs@RoomsToGo.com so we can look further in...

#1107085
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Rooms To Go - Paint is wearing out in several places

Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Rooms To Go - Paint is wearing out in several places
Please contact me: Julio A. Jimenez Account # 6019 1912 4527 6715 and wife Fania Jimenez Acc# 6019 1912 3646 7695 at cell # (786) 326 1990 or Email me at: julioantonio2003@gmail.com to have someone come and repair it. As you can see in the pictures the sofas paint is fading in some areas. Thank you Julio
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
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#1179136
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Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
Rooms To Go - Poor Delivery Service resulting in Damaged home
I really need to update my experiences with Room To Go (RTG). I write this with frustration, disappointment, and yes, some anger. This does not involve a delivery I had but a delivery my renters had. We had new renters that moved in and within a few days of their move...
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rnarmy1
rnarmy1

I did want to update you on the RTG service. I was Finally contacted by a Service Manager over the phone and we did discuss the photos I submitted. We both did come to a reas...

TellUsRTG
TellUsRTG

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be ha...

4.1
I liked
  • Quickness of delivery
I didn't like
  • Rooms to go choice of delivery companies
#1167558
Reply to reviews
Rooms To Go - Furniture fell apart!!!
Rooms To Go - Furniture fell apart!!!
Rooms To Go - Furniture fell apart!!!
Rooms To Go - Furniture fell apart!!!
Rooms To Go - Furniture fell apart!!!
A picture is worth a thousand words! Advertised as leather! Turns out leather is really bonded leather! After the warranty was up, both pieces fell apart! Every time we got up pieces would be attached to our clothes. This was all over the floor and our dogs were trying...
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TellUsRTG
TellUsRTG

Thank you for taking the time to write your review. We would love to get more information. Please email us the details of your order to TellUs@RoomsToGo.com and we will be mor...

1.8
#1143893
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Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
MY LEATHER SOFA'S ARE PEELING AND CRACKING AND CAUSE MY SON TO GET SICK AND ROOMS TO GO OFFERED ME A FULL CREDIT FOR RE SELECTION AND NOW A COUPLE DAYS LATER WAS GRANTED A SMALL AMOUNT OF CREDIT NOT EVEN ENOUGH FOR A LOVE SEAT.. ITS A MANUFACTOR DEFECT AND NEEDS TO BE...
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1.0
Product
#1074223
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Rooms To Go - Worst customer service on EARTH!
Rooms To Go - Worst customer service on EARTH!
Rooms To Go - Worst customer service on EARTH!
Rooms To Go - Worst customer service on EARTH!
Rooms To Go - Worst customer service on EARTH!
Rooms To Go - Worst customer service on EARTH!
To be a first time home owners , we decided to purchase some couches from RTG less than 6 months I happened to be vacuuming and noticed thee leather on the love seat set was sagging, I then got concerned called a tech out, waited a month for one to even come out, come...
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Anonymous
William

Stick to the facts.Whether you're a first or a tenth time owner matters not other than were you the latter your complaining skills would have improved."I’ve called multiple ti...

TellUsRTG
TellUsRTG

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be ha...

1.0
I didn't like
  • No resolution offered
#1131642
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Rooms to Go does not stand behind furniture. Cindy Crawford
Rooms to Go does not stand behind furniture. Cindy Crawford
Rooms to Go does not stand behind furniture. Cindy Crawford
Rooms to Go does not stand behind furniture. Cindy Crawford
Leather is peeling on couch and love seat,?frame On the arm of couch is not sturdy.
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TellUsRTG
TellUsRTG

Thank you for taking the time to write your review. We would love to get more information on this. Please email us the details of your order to TellUs@RoomsToGo.com and we wil...

#1274101
Reply to reviews