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I purchased two couches end of 2011 for $2500 After reading reviews and complaints, I thought I would chime in. Our couches began flaking off about 5 years ago. They are now to the point to where they are trash and now I need spend money to replace. This is a joke Lied...
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TellUsRTG
TellUsRTG

Please send us an email with your order info, please make sure to include images of the matching living room pieces to TellUs@RoomsToGo.com. The images need to show the cracki...

2.1
#1238581
Reply to reviews
Bought a power recliner for $1000 in Jan. By March the stitching was coming out. I complained, they said they no longer make that model. Find another one they said. I did, it was delivered missing pieces to make it work. Complained several times, it was just replaced...
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TellUsRTG
TellUsRTG

We definitely need to get the details on this. Care to email us your order info and feedback to TellUs@RoomsToGo.com?

2.3
Product
I liked
  • Delivery guys
I didn't like
  • Customer service giving you lip service
  • No refund policy
#1079515
Reply to reviews
Who would ever buy from a store with an all sales final, no exchanges, and no cancellation policy? Little did I know when I signed the purchase agreement, this same policy was in the fine print even though the salesperson told me if the set of lamps I purchased didn't...
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1.0
Product
#1078353
Reply to reviews
We purchased a Sofia Vergara Paris Champagne chest of drawers from RTG. It has been sitting in my college age daughter's bedroom for 9 months (she's not at home and was at school) and I suddenly noticed a slight discoloration on the top corner of the chest of drawers....
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Anonymous
***Hater

No company is going to back up an issue that you found on your furniture 9 MONTHS later. In that amount of time, termites could eat that entire chest. Learn how business works...

3.1
I liked
  • Item was unique and priced affordably
I didn't like
  • Customer service woman who called was extremely rude
  • Being blamed for something a did not do - this item is defective
#960237
Reply to reviews
I am so glad i found this. About a year ago I bought some furniture from Rooms to Go in Daytona Beach, FL. A Cindy Crawford Couch, pillows, lamps, an entertainment center and a mattress. I'm not even going to go into the shipping problems here but they were a huge pain...
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TellUsRTG
TellUsRTG

This sounds quite disappointing. Are you able to send us the above details along with your order info to Tellus@Roomstogo.com?

2.2
I liked
  • Friendly sales person
I didn't like
  • Fabric protection warranty
  • Quality of couch
  • Delivery service
#800397
Reply to reviews
Rooms To Go - Blames the Customer, Questions Customers Integrity
I bought a living room set in Round Rock, TX from RTG: 1 couch, 1 loveseat, an end table, lamp and coffee table. This was in May of 2015, it is now September and the coffee table opens from the top on both sides, well, when opening one day one side decides to pull the...
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millimel
millimel

Please, don't hold your breath. I have been on the phone off and on all day and spoke to 2 different "supervisors". I use that term lightly as the second one I spoke to said...

Anonymous
Anonymous

Rooms to go has very poor business ethics..The ceo of this company should make a change in the way customers are treated .. TheirCustomer service people are not well trained a...

1.4
#704592
Reply to reviews
We purchased a chair and ottoman from John Seidl at RTG recently here in Virginia and was sold a three year warranty according to him, but when asked about paperwork he said it was the "force field protection" on the receipt. After reading several complaints on your...
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Anonymous
Anonymous

http://www.roomstogo.com/content/Customer-Service/Warranty-InfoI just found this. Hope it helps.

TellUsRTG
TellUsRTG

Sorry to hear about this. I would be happy to help out anyway I can. Would you be able to send me your order info to Tellus@Roomstogo.com?

I liked
  • Good price
I didn't like
  • Being told of warranty but no paperwork
  • More to come if not responsive
#699470
Reply to reviews
Lamentablemente tuve una situación en la tienda Mayagüez tuvimos la oportunidad de financiar atravez de AcceptanceNow el cual era un plazo de 90dias el cual se hacían los pagos el día 15 y el plazo término el día 2 cuando fui hacer mi ultimo pago me indican que pasa a...
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Mayaguez, Mayaguez
#624632
Reply to reviews
I purchased a faux leather sofa, love seat, chair and ottoman from Rooms to Go in the Keller/Fort Worth area in November 29, 2013. At that time, I purchased the leather guarantee/warranty on all pieces. After delivery I received a call from Rooms to Go and purchased...
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2.0
Justin, Texas
I liked
  • Sales representative
  • Good price
I didn't like
  • Poor quality product
  • Customer service
  • Add on services
#609757
Reply to reviews
They had to deliver a 1.500 $ couch yesterday, for a misunderstanding on the delivery hour and because they did not have the right phone number to get in touch with us, it did not happen. The only days delivery they have is wednesday, if we are not here too bad,...
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Anonymous
Mortified by delivery guy

There is only "one WORD" To describe my Nightmare!! I purchased 2 sofas on 3/6/15 one one them had a defect on the arm. I also got the fabric protector and put my sofas to the...

Anonymous
No More RTG

I am experiencing a similar issue right now. I purchased a couch last weekend (2/8/15) and scheduled delivery for this morning (2/12/15). I received a confirmation text and ph...

1.0
San Saba, Texas
I didn't like
  • Hateful customer service
#591133
Reply to reviews