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Resolved
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
I respectfully demand that this email be forwarded and delivered to the top Executive Customer Relations department officials of Rooms To Goo. I demand a response and Executive resolution. There have been grave error committed by Rooms to Go that are thoroughly...
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Company wrote 0 private or public responses to the review from Oct 11.
TellUsRTG
TellUsRTG

Chad, we are truly happy to hear that an acceptable resolution was able to be found! Please let us know should you have any further questions or concerns.

3.7
I liked
  • Good price
  • Look of the furniture
I didn't like
  • Business ethics
  • Unprofessional customer service
#1379393
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Resolved
Purchased the Cindy Crawford Beachside II Natural 2 piece sectional. Approx. One year ago. Salesman recommended the added protection from the Sprayed on protection since I was getting a off white cotton fabric. Said if it couldn't be cleaned they would replace it....
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Company wrote 0 private or public responses to the review from Aug 17.
TellUsRTG
TellUsRTG

Something definitely isn't right here and we would love to help you get to the bottom of it. If you could send us your order info and the details to TellUs@RoomsToGo.com we'd ...

4.6
I didn't like
  • Online customer service and delivery was poor
  • Customer service woman who called was extremely rude
#1332132
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Resolved
My both leathet chairs are peeling
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Company wrote 0 private or public responses to the review from May 06.
TellUsRTG
TellUsRTG

Thank you for taking the time to write your review. This sounds horrible! We are truly sorry to hear this. We would love to look into this for you and help any way we can. Ple...

1.3
Product
#1249154
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Resolved
I purchased two couches end of 2011 for $2500 After reading reviews and complaints, I thought I would chime in. Our couches began flaking off about 5 years ago. They are now to the point to where they are trash and now I need spend money to replace. This is a joke Lied...
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Company wrote 0 private or public responses to the review from Apr 22.
TellUsRTG
TellUsRTG

Please send us an email with your order info, please make sure to include images of the matching living room pieces to TellUs@RoomsToGo.com. The images need to show the cracki...

2.1
Product
#1238581
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Resolved
Bought a power recliner for $1000 in Jan. By March the stitching was coming out. I complained, they said they no longer make that model. Find another one they said. I did, it was delivered missing pieces to make it work. Complained several times, it was just replaced...
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Company wrote 0 private or public responses to the review from Jul 26, 2017.
TellUsRTG
TellUsRTG

We definitely need to get the details on this. Care to email us your order info and feedback to TellUs@RoomsToGo.com?

2.3
Product
I liked
  • Delivery guys
I didn't like
  • No refund policy
  • Customer service giving you lip service
#1079515
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Resolved
Who would ever buy from a store with an all sales final, no exchanges, and no cancellation policy? Little did I know when I signed the purchase agreement, this same policy was in the fine print even though the salesperson told me if the set of lamps I purchased didn't...
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Company wrote 0 private or public responses to the review from Jul 24, 2017.
1.0
Product
#1078353
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Resolved
We purchased a Sofia Vergara Paris Champagne chest of drawers from RTG. It has been sitting in my college age daughter's bedroom for 9 months (she's not at home and was at school) and I suddenly noticed a slight discoloration on the top corner of the chest of drawers....
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Company wrote 0 private or public responses to the review from Nov 23, 2016.
Anonymous
***Hater

No company is going to back up an issue that you found on your furniture 9 MONTHS later. In that amount of time, termites could eat that entire chest. Learn how business works...

3.1
I liked
  • Item was unique and priced affordably
I didn't like
  • Customer service woman who called was extremely rude
  • Being blamed for something a did not do - this item is defective
#960237
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Resolved
I am so glad i found this. About a year ago I bought some furniture from Rooms to Go in Daytona Beach, FL. A Cindy Crawford Couch, pillows, lamps, an entertainment center and a mattress. I'm not even going to go into the shipping problems here but they were a huge pain...
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Company wrote 0 private or public responses to the review from Mar 01, 2016.
TellUsRTG
TellUsRTG

This sounds quite disappointing. Are you able to send us the above details along with your order info to Tellus@Roomstogo.com?

2.2
I liked
  • Friendly sales person
I didn't like
  • Quality of couch
  • Fabric protection warranty
  • Delivery service
#800397
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Resolved
Rooms To Go - Blames the Customer, Questions Customers Integrity
I bought a living room set in Round Rock, TX from RTG: 1 couch, 1 loveseat, an end table, lamp and coffee table. This was in May of 2015, it is now September and the coffee table opens from the top on both sides, well, when opening one day one side decides to pull the...
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Company wrote 0 private or public responses to the review from Sep 23, 2015.
millimel
millimel

Please, don't hold your breath. I have been on the phone off and on all day and spoke to 2 different "supervisors". I use that term lightly as the second one I spoke to said...

Anonymous
Anonymous

Rooms to go has very poor business ethics..The ceo of this company should make a change in the way customers are treated .. TheirCustomer service people are not well trained a...

1.4
#704592
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Resolved
We purchased a chair and ottoman from John Seidl at RTG recently here in Virginia and was sold a three year warranty according to him, but when asked about paperwork he said it was the "force field protection" on the receipt. After reading several complaints on your...
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Company wrote 0 private or public responses to the review from Sep 14, 2015.
Anonymous
Anonymous

http://www.roomstogo.com/content/Customer-Service/Warranty-InfoI just found this. Hope it helps.

TellUsRTG
TellUsRTG

Sorry to hear about this. I would be happy to help out anyway I can. Would you be able to send me your order info to Tellus@Roomstogo.com?

I liked
  • Good price
I didn't like
  • Being told of warranty but no paperwork
  • More to come if not responsive
#699470
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