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My both leathet chairs are peeling
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TellUsRTG
TellUsRTG

Thank you for taking the time to write your review. This sounds horrible! We are truly sorry to hear this. We would love to look into this for you and help any way we can. Ple...

1.3
Product
#1249154
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I purchased two couches end of 2011 for $2500 After reading reviews and complaints, I thought I would chime in. Our couches began flaking off about 5 years ago. They are now to the point to where they are trash and now I need spend money to replace. This is a joke Lied...
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TellUsRTG
TellUsRTG

Please send us an email with your order info, please make sure to include images of the matching living room pieces to TellUs@RoomsToGo.com. The images need to show the cracki...

2.1
Product
#1238581
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Bought a power recliner for $1000 in Jan. By March the stitching was coming out. I complained, they said they no longer make that model. Find another one they said. I did, it was delivered missing pieces to make it work. Complained several times, it was just replaced...
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TellUsRTG
TellUsRTG

We definitely need to get the details on this. Care to email us your order info and feedback to TellUs@RoomsToGo.com?

2.3
Product
I liked
  • Delivery guys
I didn't like
  • No refund policy
  • Customer service giving you lip service
#1079515
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Who would ever buy from a store with an all sales final, no exchanges, and no cancellation policy? Little did I know when I signed the purchase agreement, this same policy was in the fine print even though the salesperson told me if the set of lamps I purchased didn't...
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1.0
Product
#1078353
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We purchased a Sofia Vergara Paris Champagne chest of drawers from RTG. It has been sitting in my college age daughter's bedroom for 9 months (she's not at home and was at school) and I suddenly noticed a slight discoloration on the top corner of the chest of drawers....
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Anonymous
***Hater

No company is going to back up an issue that you found on your furniture 9 MONTHS later. In that amount of time, termites could eat that entire chest. Learn how business works...

3.1
I liked
  • Item was unique and priced affordably
I didn't like
  • Being blamed for something a did not do - this item is defective
  • Customer service woman who called was extremely rude
#960237
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I am so glad i found this. About a year ago I bought some furniture from Rooms to Go in Daytona Beach, FL. A Cindy Crawford Couch, pillows, lamps, an entertainment center and a mattress. I'm not even going to go into the shipping problems here but they were a huge pain...
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TellUsRTG
TellUsRTG

This sounds quite disappointing. Are you able to send us the above details along with your order info to Tellus@Roomstogo.com?

2.2
I liked
  • Friendly sales person
I didn't like
  • Delivery service
  • Quality of couch
  • Fabric protection warranty
#800397
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Rooms To Go - Blames the Customer, Questions Customers Integrity
I bought a living room set in Round Rock, TX from RTG: 1 couch, 1 loveseat, an end table, lamp and coffee table. This was in May of 2015, it is now September and the coffee table opens from the top on both sides, well, when opening one day one side decides to pull the...
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millimel
millimel

Please, don't hold your breath. I have been on the phone off and on all day and spoke to 2 different "supervisors". I use that term lightly as the second one I spoke to said...

Anonymous
Anonymous

Rooms to go has very poor business ethics..The ceo of this company should make a change in the way customers are treated .. TheirCustomer service people are not well trained a...

1.4
#704592
Reply to reviews
We purchased a chair and ottoman from John Seidl at RTG recently here in Virginia and was sold a three year warranty according to him, but when asked about paperwork he said it was the "force field protection" on the receipt. After reading several complaints on your...
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Anonymous
Anonymous

http://www.roomstogo.com/content/Customer-Service/Warranty-InfoI just found this. Hope it helps.

TellUsRTG
TellUsRTG

Sorry to hear about this. I would be happy to help out anyway I can. Would you be able to send me your order info to Tellus@Roomstogo.com?

I liked
  • Good price
I didn't like
  • More to come if not responsive
  • Being told of warranty but no paperwork
#699470
Reply to reviews
Lamentablemente tuve una situación en la tienda Mayagüez tuvimos la oportunidad de financiar atravez de AcceptanceNow el cual era un plazo de 90dias el cual se hacían los pagos el día 15 y el plazo término el día 2 cuando fui hacer mi ultimo pago me indican que pasa a...
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Mayaguez, Mayaguez
#624632
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I purchased a faux leather sofa, love seat, chair and ottoman from Rooms to Go in the Keller/Fort Worth area in November 29, 2013. At that time, I purchased the leather guarantee/warranty on all pieces. After delivery I received a call from Rooms to Go and purchased...
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2.0
Justin, Texas
I liked
  • Good price
  • Sales representative
I didn't like
  • Add on services
  • Defective product
  • Customer service
#609757
Reply to reviews