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I bought a grey sectional and swivel chair in 2015 with the warranty and fabric protection plan. Totalling almost 2700.00. Fast forward 8 months. Threw a party. A few stains got on them. I called rtg customer service to have them come out and clean them. When the...
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We are disappointed to learn of the lack of service you've received thus far, and we'd be happy to help any way we can. Care to email us your order info and feedback to TellUs...

1.7
#1087145
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Purchased 4 of their Watercolor dining chairs to go with their dining table. Also purchased their fabric protection and warranty. Noticed one of the chair backs was discolored near seat. Called to have "stain" removed. Company rep looked at it and said the...
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This is not the experience we expect our customers to receive, and we'd love to get more info. Care to email us your order info and feedback on your recent visit to TellUs@Roo...

1.3
I didn't like
  • Do not stand behind their product
#1085752
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Today is August 7, 2017. I started this nightmare on or about July 20 ,2017 . First there is the amount they charge to deliver and if you order two room set it cost you double to deliver to the same address. I screwed up and spent over $7,300.00 and still have not...
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We'd be happy to help any way we can. Care to email us your order info and your feedback to TellUs@RoomsToGo.com?

TellUsRTG
TellUsRTG

We'd love to look into this for you. Care to email us your order info and your feedback to TellUs@RoomsToGo.com?

I didn't like
  • Customer service
  • Lack of communication
  • Customer service delivery
#1084609
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Rooms To Go - Bought sofa fake leather peeling

Rooms To Go
#1082425
Peeling fake sofa want to sue them how can I go by and sue them paid 3000 for all
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Rooms To Go - I am *** off

Rooms To Go
#1075894
I been paying every month on time and the only time i was late to pay your one time , your keep on calling me 10 to 20 time in 1 to 2 hour , this *** is not right , i will never buy anything from your again
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Rooms To Go - I will never go there AGAIN

Rooms To Go
#1072913
1.5
Details
One items was broken and the legs of the table did not fit. I paid cash and at the store they were nice after the get you no one trys to help. I have 3 more rooms to furnish but will NOT go to Rooms to go
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Rooms To Go - Bonded material fell off recliners

Rooms To Go
#1072514
Got 2 expensive recliners and the bonded material fell off. I wouldn't buy anything at rooms to go. Oh buyeah the way they wouldn't do anything about it. Just bought 2 new recliners at Matter Brothers
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I paid cash for a livingroom sectional being that i have 4 kids they offered me a pertection plan to clean my furniture it seem good,so i decided to get it,i finally called for them to come out to clean it the first time they came they just took pictures and told me...
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TellUsRTG

This sounds super frustrating, and we'd love to help in any way we can. Can you please email us with your order # and your feedback to TellUs@RoomsToGo.com?

#1080894
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I bought a mattress from rooms to go when I purchased my home in Florida 2 months ago. The salesman told me it would be the best one for my lower back as I have an injury from yrs back. I tried the mattress for at least 20 minutes in the store, it seemed ok. I told him...
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We'd love to get the details on your recent experience. Can you please email us your order # to TellUs@RoomsToGo.com? -

Anonymous
Anonymous

Rooms to go is a joke,got a mattress 2 weeks ago they sent the wrong one,2 times, I had to get legal acRion yo get the right one I purchased.Please don't waste your time,buy e...

Product
#1080091
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So I'm a property manager and I have new owners and referred them to rooms to go and these owners spent $25000 to furnish their new home only to be let down again! From missing parts to damage items and schedule deliveries that either never arrived or arrived late and...
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We hate to hear you feel this way, and would love to get the details. Care to email us your order # and feedback to TellUs@RoomsToGo.com?

1.0
#1079830
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Bought a power recliner for $1000 in Jan. By March the stitching was coming out. I complained, they said they no longer make that model. Find another one they said. I did, it was delivered missing pieces to make it work. Complained several times, it was just replaced...
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TellUsRTG

We definitely need to get the details on this. Care to email us your order info and feedback to TellUs@RoomsToGo.com?

2.3
Product
I liked
  • Delivery guys
I didn't like
  • No refund policy
  • Customer service giving you lip service
#1079515
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I ordered a floor lamp, which took 4 weeks to be delivered. Salesman said it was worth the delivery fee because they put it together for you. Well that was a lie. The delivery man refused, eventually after calling the store to complain, he assembled it. It leaned...
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I didn't like
  • Service received
#1079078
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I've been a customer of Rooms To Go since 2012 having purchased a bedroom set and dining room set. In 2016 I took my daughter to rooms to go and she purchased a bedroom set with mattresses. All my purchases have been from the Glenwood Avenue location, Raleigh N.C. Best...
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I didn't like
  • Customer service from store
#1078600
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Resolved

Who would ever buy from a store with an all sales final, no exchanges, and no cancellation policy? Little did I know when I signed the purchase agreement, this same policy was in the fine print even though the salesperson told me if the set of lamps I purchased didn't...
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1.0
Product
#1078353
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