Bought a LR set on Monday. They drafted against my acct on Monday and committed to Friday delivery between 1PM and 5PM.
Left me 2 messages confirming delivery on Tuesday. Left me a message Thursday after 4PM to reschedule. I called back, got a recording and told them "NO, I planned my whole week around their schedule". Got a call Friday at 11:45 AM, they are at my house, I have 15 minutes to be there or they are leaving.
They take my money, make me wait 4 days with a 4 hour delivery window and give me 19 hour notice to reschedule.
I called corporate..."sorry", called store manager and said "deliver or cancel the order"...He said "we will cancel", called "Customer Care Center"..."sorry". How do they stay in business?