Dallas, Texas
Not resolved
1 comment

In the past two years we have purchased 15 furniture items from Rooms To Go. We have had to call them out to repair or replace 7 of them.

From seams on couches coming loose to the top of an entertainment center splitting open to legs snapping off on dining room chairs. Most recently we noticed the dining room table that we paid over a thousand dollars for, the clear coat is bubbling and pealing in places. Rooms To Go is unwilling to repair or replace this item and claim that we caused the damage. We never place anything on that table except dishes and occasionally some envelopes.

If a table isn't able to withstand plates and glasses, it should not be sold for that large price tag.

The Walmart furniture I have purchased previous years is in better condition and still lasting unlike the Rooms To Go products. Don't shop there because they sell poor quality furniture at a high price and won't stand behind their products.

Product or Service Mentioned: Rooms To Go Repair.

Monetary Loss: $1500.

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TellUsRTG
#672527

That is unfortunate to hear. While Rooms To Go does have a 1 year warranty against manufacture defect, we do expect it to last longer.

We would definitely like to look further into this.

Please email us at TellUs@RoomsToGo.com "Attention Pissed Consumer" along with your order details so we can investigate this for you. We apologize for the disappointment and look forward to hearing from you.