Pompano Beach, Florida
Not resolved
1.7
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1 comment

I want to start off by saying this is by far the worst place ever. I scheduled a delivery for today between the hours of 8a-12p, but I get a call that it will be delivered between 1a-5p.

I scheduled my day around the delivery window I was provided by the cashier at purchase. When I call to talk to someone they say they never give out delivery times. I then get a call from Rick, a manager at the store, who begins to argue with me about the situation. He was so unprofessional.

He offered some side job delivery person that I would have to pay in cash if I wanted a specific delivery time. He also kept telling me that his sales person would never give out a delivery time and that she could get fired for that. He said they sales person was with the cashier at check out. His facts are wrong, since my sales person had already left for the day and I wanted to make sure she got the credit for the sale and I had her text me sales slip.

I could not believe this guy; he did not want to admit that he was wrong or try to get the delivery guy to get to my house with the couch during my originally scheduled time. I cancelled my order and requested a refund. I would NOT recommend anyone buying anything from this company, especially anything from the Pompano Beach Outlets location.

It is not worth the stress of dealing with the last minute delivery window changes let alone the management and their utter unprofessional attitude.

Reason of review: Horrible Customer Service.

Preferred solution: Let the company propose a solution.

Rooms To Go Pros: Friendly sales staff.

Rooms To Go Cons: Delivery, Are not offering any way to fix the problem, Shady delivery requiring cash option.

  • Poor Quality At Rtg
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TellUsRTG
#1175482

Sorry to hear about this. We were able to see your other posts and have responded back!