I purchased a loft bed for my daughter for over $500. Delivery came (with no.tools, had to borrow mine) to put the bed together.
Once daughter arrived home she.was soo excited about the slide, she climbed up the ladder and the bed rocked to and fro. WTH!?!? We got our tools, made sure everything was tightened and noticed some holes had no screws in them. I called customer service the next morning and told them the delivery team didn't leave any extra screws and the bed seems.to be.missing some.
I was told that I would need to purchase a hardware package for an additional $40. Really, now that's classic for such a classless company like yours.
Product or Service Mentioned: Rooms To Go Bed Installation.
Reason of review: Damaged or defective.