Purchased couch in 8-2014 for my vacation home.It is not a rental or everyday use home.6-2016 noticed something under couch...In Less than 2 years the couch frame-work has fell down on one side.(No termite Damage)clearly a defect in product or attachment. reached out to RTG and was taken back and the support i received.
Reply from Ashley via tellus@roomstogo Customer service...Like any commodity, we know that your furniture may require maintenance beyond your warranty period. Rooms To Go suggests contacting a local furniture repair company to see what options they may have available. We do regret that we are unable to assist you further and hope to be able to better serve your furniture needs in the future.
What Fixed furniture wood frame that is covered in fabric needs maintenance?
A furniture repair company will probably confirm the poor quality of furniture.
If RTG can not be better now in quality and service; why would they get better in the future?
from the posts on the internet my experience is repeated many times over and more.my suggestion..if you want cheap;not in price; Go to RTG.
The Seaman's/RTG are more concerned with sales than customer loyalty
Product or Service Mentioned: Ashley Furniture Sofa.
Reason of review: Bad quality.
Monetary Loss: $1000.
Preferred solution: repair/replace defect item.
Rooms To Go Cons: Quality and customer service, Incompetence, Quality.