Fort Walton Beach, Florida
Not resolved

I am waiting for Room to go customer service to open on Monday.We purchased a cindy crawford leather couchs and in less than a year, we noticed patches of discolorations!!..


no kids, just regular useage.Im shocked at this!!

Review #945800 is a subjective opinion of a user.

Diversity of Products or Services
Advertised vs Delivered
Value for money
Exchange, Refund and Cancellation Policy
Customer service
Style and Design
Delivery Service
Product or Service Quality
Price Affordability
Cindy Crawford Sofa
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Rooms To Go?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Elyria, Ohio, United States #1259820
we purchased bonded and it is worthless with less than a year of use
Longwood, Florida, United States #1235613
We are having the identical problem with a brown 'leather' power recliner that my partner bought. Filed a claim with RTG, and an 'inspector' (with no credentials) came to the house. He looked at the faded spots, took a picture, and said the problem probably isn't covered by any product warranty OR the fabric protection plan, which we had purchased along with the chair. Subsequently got a call from a female stating the fading isn't covered, and there is nothing they can do. I separately purchased a dove gray 'leather' power recliner at the same time, and now the padding in the arms and part of the back section are no longer firm and needs to be replaced. Had the 'inspector' do my chair, too, with the same result. We have bought thousands of dollars worth of furniture at RTG and are extremely dissatisfied with them.

You May Also Like

"I am so upset with my leather sectionals purchased from Rooms To Go in 2009. They are peeling all over. I contacted R2G and was informed that since it's been..." Read more
"I order living set, King bedroom set,dining table set, entertainment set received some broken some missing pieces want back to the store they replace another order and it come some..." Read more
"We purchased a leather sofa and love seat we were told it was leather, spent well over $3000.00 they are now terrible the leather is peeling off, it started in..." Read more
"I bought a Cindy Crawford sofa and loveseat in December 2015, and three months later, all the cushions lost the firmness and shape, looking really old and ugly. So I..." Read more
"The valet scratched and dented my bumper and hood. Park n Fly refuses to take responsibility and are trying to point the blame at me! The manager is dishonest, has..." Read more
"Progressive sent their contractor Agero roadside CA #193171 to provide roadside to me but instead the driver damaged my car engine STOLE MY JACK AND FLAT TIRE KIT WITH THE..." Read more
" Don't waste your money with this company. It's a rip-off. I paid the 460 dollars for the ' coverage'. I called regarding my microwave door. The spring/tension rod broke..." Read more
"I contacted the company to clean carpets after having had a successful experience with the company. After finally getting the carpet cleaning scheduled, the technicians flooded my Berber carpet with..." Read more