1.1K views
Not resolved
2.5
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
2 comments

Rooms To Go recently had a lawsuit filed against them for committing fraud to their customers.Gordon & Doner filed a lawsuit against RTG after private tests revealed that the company doesn't use the furniture protection treatment consumers paid for food and stains on the furniture.

The product, called Forcefield Exclusive Fabric Protection, is sold as an add on. The cost for this service is about 10% of the purchase. The lawsuit claims RTG does not apply the protection to the customer's furniture. Accusations from former employees claimed the company does not treat the furniture.

The lawsuit claims RTG tracks employees sales of the protection plan, considering it unacceptable if the sales fall below a certain level and encouraging an environment to push the product. The true retail price of the protection is $12.95 to $14.95 for the Forcefield Fabric Protection. It may be possible that you were charged for this service and not know it.

Rooms To Go customers should check their reciepts.Contact Gordon & Doner Attorneys at 1-855-722-2552 for a free consultation to determine if you have a case against RTG.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of bad customer service and quality of product. Please immediately contact the author of this review to discuss order processing issue of other product. Rooms To Go needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned other product in their reviews. You may find this information helpful for further shopping at Rooms To Go.

Had an Experience with Rooms To Go?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1264549

Rooms to go in Austin is a absolute waste of time.The store manager todd cost his sales person a 2700.00 sale over a hundred dollars.

Said we could substitute a tv console for the one that was included with the room we were buying. Found one same price 299.00 and he said since it was on sale he refused to swap entertainment centers.

When you walk in the sales people look like a bunch of whipped starving employees.Told them with an *** for a manager no wonder they are staving!

Anonymous
West Palm Beach, Florida, United States #1136750

I had a bed collapse underneieth me and looking to start a class action lawsuit against rooms to go I already have a filed in court already lawsuit and need a lawyer

Please call me

Ronald j Jane jr

561 901 3775

Product liability and negligence case

3/29/2016

You May Also Like

Rooms To Go - Cindy Crawford furniture worst quality in the world Rooms To Go "I bought a Cindy Crawford sofa and loveseat in December 2015, and three months later, all the cushions lost the firmness and shape, looking really old and ugly. So I..." Read more Rooms To Go - Horrible customer service Rooms To Go "...I spoke with your manager of the store Neil who let $1000 walk out the door because he didn't want to sell the bunkbed..." Read more Rooms To Go - Love our Beachside Furniture Rooms To Go "First of all we had four inside dogs and four young grandchildren, so I was hesitant to purchase white/cream furniture, but it was the look I knew I wantes for..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Elon Property Management - Disgusting Dirty Place and they call them Upgraded???? Elon Property Management "Moved into an Elon property this month basically every time I walk in this place it just disgusts me first thing I do look for all the bugs in here..." Read more Oceans6 - Racially harassed by this sleaze-bag you employ Oceans6 "Truck parked illegally at McDonalds so I tell the guy in the pics that the truck shouldn't be parked there. He started up by telling me to go back to..." Read more Spates the Florist - DO NOT order online. Spates The Florist "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals, https://deals.androidauthority.com/, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more