Rooms To Go recently had a lawsuit filed against them for committing fraud to their customers. Gordon & Doner filed a lawsuit against RTG after private tests revealed that the company doesn't use the furniture protection treatment consumers paid for food and stains on the furniture.
The product, called Forcefield Exclusive Fabric Protection, is sold as an add on. The cost for this service is about 10% of the purchase. The lawsuit claims RTG does not apply the protection to the customer's furniture. Accusations from former employees claimed the company does not treat the furniture.
The lawsuit claims RTG tracks employees sales of the protection plan, considering it unacceptable if the sales fall below a certain level and encouraging an environment to push the product. The true retail price of the protection is $12.95 to $14.95 for the Forcefield Fabric Protection. It may be possible that you were charged for this service and not know it.
Rooms To Go customers should check their reciepts. Contact Gordon & Doner Attorneys at 1-855-722-2552 for a free consultation to determine if you have a case against RTG.
Reason of review: Order processing issue.
Rooms To Go Cons: Bad customer service, Quality of product.