We started construction on our new home in November of 2012. We went ahead and ordered furniture for the home and had it on hold till the completion of the house. The furniture was delivered at the end of February 2013; the furniture looks terrible. It has broken down and torn in spots. We have spoken with local store officials, and the store manager. We get a response, "we can't do anything here, call the 800#." We have spoken with customer service and have gotten no where... We were told not to shop at Rooms to Go but got "roped" in by a sales pitch. Now we have to look at the embarrassment of a bad decision, which was to shop at Rooms to Go. I have patio furniture that has held up better for many years in weather then this couch from Rooms to Go...
All we have asked for is a refund for this mess. We would have considered a return but I don't want to deal with Rooms to Go every again. I will make sure that my circle of influence knows about this situation.
Advice: Pay More and prevent the embarrassment of getting taking by a refund and return policy made to NOT work.
(Pictures by request)
Monetary Loss: $2500.