Product: Rooms To Go Customer Care Clear all filters (0 of 155 reviews match)
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I used this platform for the first time last week and received a threatening phone call from the RTG office in San Jose CA a few evenings later. We were at a dinner party (evening in Florida time zone) but I answered the call that said San Jose because we have family...
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1.0
Product
Rooms To Go Customer Care
I liked
  • Manager was helpful
I didn't like
  • Customer service was terrible
#1451384
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On Sep 2nd we bought a beautiful Sofia Vagara white leather sofa - same price as advertised today but in Sept. the separate recliner was ( and is) $899.00. Heartbroken we could not afford to buy it but I have called the store and warehouse several times since Sep...
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3.3
Product
Rooms To Go Customer Care
I liked
  • Sofa
I didn't like
  • Refusing to discount a matching recliner for a sofa we bought
#1451008
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They replaced my whole set
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We appreciate you taking the time to share your positive feedback! We are truly happy that we were able to provide a satisfactory resolution to your concerns! Should you ever ...

2.1
Product
Rooms To Go Customer Care
#1416800
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I PURCHASED THE ROOMS TO GO DUMONT BEDROOM SET 3 YEARS AGO, AND I LOVE IT DEARLY. IT IS ONE OF THE PRETTIEST AND NICES BEDROOM SETS THAT THEY'VE EVER HAD. I REALLY REALLY HATE THEY DISCONTINUED IT, BECAUSE I WANT TO PURCHASE ANOTHER CHESTER & NIGHTSTAND NOW, AND I...
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TellUsRTG

We are truly sorry to hear of your dissatisfaction and would love to help in any way that we can! Please email us the order info of your original purchase TellUs@RoomsToGo.com...

4.5
Product
Rooms To Go Customer Care
#1406459
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This is scam! I got pieces of furniture! I spoke to customer care several times and nobody can help!
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TellUsRTG
TellUsRTG

We are truly sorry to hear of your dissatisfaction and would love to get more information on your experience. Please email us the details of your order to TellUs@RoomsToGo.com...

Product
Rooms To Go Customer Care
#1402552
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All I wanted was my deposit. I took three months for Roons to Go to reimburse my deposit... I took store credit just to resolve the issue. First they sent the check to the wrong address. I gave the a pass. Verified the address and waited another month until I contact...
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TellUsRTG
TellUsRTG

Something definitely isn't right here and we would love to help you get to the bottom of it. If you could send us your order info and the details to TellUs@RoomsToGo.com we'd ...

Product
Rooms To Go Customer Care
#1374677
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Another unsatisfied customer. If it’s not dealing with the store and being lied to now I’m even more pissed off with their on line store. Uggggg Don’t shop there EVER u won’t be happy with anything. Omg they have another “ terms of agreement “ how pothetic. Bullshit
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TellUsRTG
TellUsRTG

We are truly sorry to hear of your dissatisfaction and would love to get more information on your experience. Please email us the details of your order to TellUs@RoomsToGo.com...

1.0
Product
Rooms To Go Customer Care
#1363729
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If you should find something else wrong or broken, please don't attempt to fix it in any way even if it presents a hazard until the tech in your area can come out a week later to assess the broken/damaged piece as they will not replace it now will they supply parts! The manager at the store was no help what so ever. I now have to purchase a whole new piece, but I will definitely NOT be purchasing from Rooms to Go...
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TellUsRTG
TellUsRTG

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be ha...

Product
Rooms To Go Customer Care
#1360227
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Rooms To Go - Complaint

ROOMSTOGO, Saks!!! VERY ORRESPONSABLE. I bought my bed furniture CASH to avoid REGULAR ISSUES. Didn't work! not way to get my furniture!!! I took time off from work and SACKS!! loosing in ALL ways! their answy: we had an amergency what it can be??? Not even ONE STAR ! go somewhere else.
1.0
Details
Customer service
Delivery Service
Product or Service Quality
Product
Rooms To Go Customer Care
#1354591
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Worst company with customer service EVER do not purchase from them if you run into issues with them it won’t be resolved and they will b.s not caring how much of a inconvenience they cause .BEWARE better to spend your money at a place that actually values you and the...
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TellUsRTG
TellUsRTG

We are truly sorry to hear of your dissatisfaction and would love to get more information on your experience. Please email us the details of your order to TellUs@RoomsToGo.com...

1.0
Product
Rooms To Go Customer Care
#1354493
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