Product: Rooms To Go Customer Care Clear all filters (124 of 124 reviews match)
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Rooms To Go - Thanks to Adam

Our experience was perfect. Adam from Rooms to Go in Naples, FL did a great job and specially his effort for helping us in spanish. Fast and efficient service!!!
5.0
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Product
Rooms To Go Customer Care
#1188863
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I asked him about it and he jumped all over me, WARNING ME, that I better go back in the house and then telling me F**K YOU! I have a call into customer service and I am calling my local store when they open in an hour. We are seriously considering returning the furniture simply because of this experience!!! We spent almost $4,000 there and this is the customer service we receive? We will absolutely never shop at Rooms To GO...
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TellUsRTG

This is horrible to hear and certainly not the experience we expect any of our customers to have! We definitely need to more information on this. Can you please email us your ...

2.3
Product
Rooms To Go Customer Care
I liked
  • Friendly sales person
  • Delores at our local store
I didn't like
  • Delivery driver went to the bathroom in my front yard
  • Rooms to go choice of delivery companies
  • Customer service giving you lip service
#1181394
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called store to see if a recliner was available for my sectional, first told me that i would have to come into the store and i asked to speak with a sales person ....none were available ,asked to be transfered to another store ,she finally transfered me . they finally...
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TellUsRTG
TellUsRTG

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be ha...

Product
Rooms To Go Customer Care
#1167240
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I have five electric recliners three of them don't work.I have called customer service, called the store , went to the store and spoke to managers. No help, don't even act like they want to help. They are out of warranty, I will pay for repairs, they can't even...
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TellUsRTG
TellUsRTG

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be ha...

Anonymous
Joy Gannon

I also have a 2 year old recliner Cindy Crawford $800.00 and the chair does not reclineThey have no one to fix it and no part they can order.$800.00 TO THE CURB...THANKS ROOM...

1.8
Product
Rooms To Go Customer Care
#1165320
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The company has the worst customer service ever.They knowingly oversubscribed their delivery drivers and make promises to their customers they know they cannot keep. Their customer service presents empty apologies but also express they "are not a compensating company"....
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TellUsRTG

We hate to hear you feel this way and would love to find out why. Care to email us your feedback and order info to TellUs@RoomsToGo.com?

1.7
Product
Rooms To Go Customer Care
#1140837
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It is my first time purchasing furniture,my gf and I go to Rooms to go and are helped by who we thought was a nice woman Sheri. I needed a bedroom furniture to include a mattress; Sheri convinced me I needed to purchase their mattress pad because I couldn't return the...
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TellUsRTG

We are deeply disappointed to hear of your recent experiences and would love to look into this further! Please send us an email with your order information to TellUs@RoomsToGo...

1.0
Product
Rooms To Go Customer Care
#1108902
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Rooms To Go - No customer service

Omg the outlet store in forest park it's awful No customer service , the store smells I was there on 9/25/2017 and returned to buy a set on 9/26/2017 but could not get any help. I would rather pay full price and be appreciated then get a discount here. Maybe they should be working on commission, unemployment
Product
Rooms To Go Customer Care
#1106937
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He said that rooms to go was supposed to send materials for him to get this done. He left. Over the next 3 months, we played the (he comes out and says that he doesnt have time to do the work) game. I was and am at my wits in at this point. Now they tell me that they...
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TellUsRTG
TellUsRTG

We are disappointed to learn of the lack of service you've received thus far, and we'd be happy to help any way we can. Care to email us your order info and feedback to TellUs...

1.7
Product
Rooms To Go Customer Care
#1087145
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I waited several weeks for them to deliver two recliners.When they were delivered, the guys who put them together didn't do it correctly. We didn't realize it was not correct until after they left. They were only gone 5 minutes, when I tried to call them back, they...
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1.0
Product
Rooms To Go Customer Care
#1070512
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Rooms To Go - Picking up sofa

You show up to pick up and all they do load you up not even try to help tie furniture up just slam door on you after loading you up no customer service
Product
Rooms To Go Customer Care
#1047516
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