When I tried to schedule a delivery of my daughther's bedroom set, I was told that it would take 8 days. I was given quite a large delivery window for that date. The rep told me that they could call 1 hour ahead to ensure that someone would be home to receive the set. They never called and just showed up, but lied about calling us.
We rescheduled for the next opening which was another week out. The bed was delivered with a huge crack in the headboard. I called the company and they said they would send out a rep to examine it and "decide" if it could be "fixed" or replaced. Two weeks later they we go through the same scheduling issue again.
The phone reps were always rude and dismissive when we called. I spoke with management to complain about the service and delivery procedures and I quickly found out that *** really does roll downhill. I would not recommend them to my worst enemy.