I purchased a metal "arched platform bed" from Rooms To Go here in Ft Lauderdale. Had the bed delivered 2 days later.
I noticed the first few nights the bed made alot of creaking noises...jiggled....and wobbled a bit when i got in and out of it. I inspected a few of the screws the setup guys installed and found 2 loose screws(not even halfway screwed in). Had to get the allen wrench out the setup people left for me and tighten them. Ok so I thought to myself hmmm maybe i should look at the assembly instructions and make sure this bed it put together properly.
One of the setup guys even admitted to me he hadnt put together the bed i purchsed "in a very long time" yet they didnt even unseal the setup/assembly instructions and look at them!! They handed them to me when they left and i stuck them into a drawer. But after i found those loose screws i unsealed the assembly instructions and found to my surprise they didnt install 3 support legs that screw into slats on the bottom of the bed!!!! This is obviously why my bed jiggles/wobbles a bit.
And on top of it two of the slats were installed in the wrong slots. I am soooo ticked off. I called customer service the next day and they told me they would order the support legs and overnight them and when i got them to give them a call and they would send out a service tech the fix the improper assembly. That was a week ago and i'm still waiting for the parts.
So I called back and it turns out they have to get the freaking parts from the manufacturer that happens to be located in China!!!!!!!!!!!!! This was the first time i purchased from Rooms To Go. I just moved and wanted to purchase all new furniture for my apartment. I bought only the bed from Rooms To Go as a test to see how good they are.
U know what they say about first impressions. So i'm sleeping in a bed that isnt fully assembled. I swear if the bed caves in and i get hurt i'm going to sue them. 75 bucks for delivery and install and the setup guys were running around like chickens with their heads cut off acting as if they were trying to beat the clock to get the bed setup.
Then they ended up not putting everything together. Pitiful Pitiful Pitful.
Monetary Loss: $450.