Schertz, Texas
Not resolved
1 comment

My husband and I purchased an entire room set from Rooms to Go in 07/2011. We were told by the salesman that the bonded leather was durable.

Fast forward 4 years and my couch and loveseat are hideous. They are cracked and peeling. We find pieces of it everywhere. It is an embarrassment.

I contacted RTG and after several emails and pictures was told RTG would give me $425 store credit only. I have made it known that I would like a refund of the price of the couch and loveseat (not the entire living room set) but have not heard back from them. Plus, RTG wants the furniture back.

I would love for them to come get it, but my fear here is that RTG will recover them and sell them again to an unsuspecting consumer.

Reason of review: Bad quality.

Preferred solution: Full refund.

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TellUsRTG
#1080645

I’m really sorry that you are disappointed with our prorated offer. The offer that was made to you is based upon how long the customer has had the furniture beyond the one year manufacturer warranty that we provide. I would be happy to look over your account if you can email me with your order info to Tellus@Roomstogo.com