luv_florida, 03/17/2014EditJust purchased a couch and purchased the fabric protector. When couch arrived I immediately knew it hadn't been applied. The delivery guys had to borrow my screwdriver to remove the wood blocks holding the cardboard and plastic on the couch which means nothing had been done to it because only the plastic would be there. I immediately called as soon as the store opened to let salesperson know he said don't worry about it you still have the warranty if something happens. I was stunned ok first of all I want what I paid $160 for! He then said they were going to have the technician call me and set up a time to apply. Now refusing to apply my fabric protector because my little dog tinkled on the coach which you cant even see. They said because of that my warranty for protector was voided! IT WAS NEVER PUT ON MY COUCH IN THE FIRST PLACE!!!!!!!!!!!!! THEY ALSO REFUSE TO REFUND MY MONEY! I PAID $160 FOR SOMETHING I NEVER RECEIVED!!!!! THE PEOPLE THAT WORK THERE IN THE OFFICE ARE THE RUDEST MOST HATEFULL PEOPLE I EVER MET AND MY SALESPERSON DID NOTHING!!!! I HAVE A ROOMS TO GO ACCOUNT AND THIS CARD HAS BUT CUT UP WILL NEVER BUY ANOTHER THING FROM THESE CROOKS!
Product or Service Mentioned: Rooms To Go Warranty.
Monetary Loss: $169.