Update by user Dec 08, 2011
*UPDATE* My husband contacted RTG and explained to them the condition of the chair and the service rep stated that the damage sounded like manufacturer issues. RTG delivered a new chair before Thanksgiving.
When the delivery guy inspected the chair he agreed that the legs fell off because of a manufacturing issue. I hate that it took my husband calling to get the situation handled.
Original review posted by user Nov 07, 2011
My husband and I purchased a dining room set from Rooms-to-go Sept 2010. We do not have any children; therefore, only two chairs are actually used at the table.
A leg on one of the unused chairs was loose and after examining the leg I noticed the hole for the bolt holding the leg to the base was too big. I called Rooms-to-go to get them to come out and fix the chair and I was told they could not because our warranty had expired. I explained to the service rep that this chair has not been used; therefore, it should not be falling apart. She told me there is still nothing that can be done.
PLEASE DO NOT PURCHASE THIS CHEAP FURNITURE!!!!!! It has only been a year and the *** is falling apart!!!
Monetary Loss: $799.