I bought a couch & love seat and 2 end tables. 1 table was scratched in the box and I was offered they would fix it.
I requested a new table which they replaced 1 week later. My couch was broken while they took it off the truck. They don't have a lift gate so they let it slide off the truck to the ground. My furniture was discontinued so I had to go pick out new furniture and I didn't get a discount of any kind for my troubles.
I am single so I have to work and I asked for a 1hr call ahead which rooms to go offers but does not honor.
Now I plan my day off (Saturday) for my delivery and they call me to say it will be 4hrs later than they originally said. I will never recommend rooms to go too anyone I know.