HORRIBLE!!! My boyfriend and I ordered from Rooms To Go, were both very young and wanted a way to build credit.
Rooms To Go is a huge mistake. Not only did our sale person tells us ANYTHING to get his commission but the quality is horrible, he exaggerated about almost every point. The cushions are sewed on for a reason, the wood tabled scratched with every touch, and no animal can be on it (even our fully declawed cat could make a scratch). Our original order never get delivered, after I called enough and complained enough (talking to the president assistant- Michelle Sage) they let us re-select, our new order was wrong, which meant we had to call and complain some more to even get the right order.
This is after 6 months of hassle and complaint. I will not only NEVER return (because of horrible quality, & horrible customer service), but will adamantly never recommend Rooms To Go to anyone. Michelle came to our home (a two hour drive) and told us she was so so sorry and said she'd be there the day the new order came, when the new (wrong) order came she was not only not at our home but we couldn't reach her. After three weeks she still has not called us back.
I recognize large companies have many people to please but after spending over $5,000 and talking to the president's assistant we figured she'd keep her word, or at least call us back. Rooms to Go is horrible quality and the warranties have so many hidden catches, it's not worth anyones time. I hate to say it, after 6 months and so much emotion and money, Rooms To Go has to be one of the worst places to buy furniture.
A women from Ashley helped us fixed our problem, we never made a purchase from Ashley (and she knew that from the beginning- after all we'd just spend most our money...) she felt so bad for us she helped us find the best quality re-select we could.Horrible experience. :(