I purchased an $1800 sectional in January (on sale from $2800). In two weeks, cushions busting apart at seams.
They sent out technician who stated it could not be fixed and was indeed "busting at seams." However, in his report to RTG, he states "fabric torn, but not at seams...customer usage." So then they had me submit a bunch of pictures, and it was so clearly obvious that it was busting at the seams that they agreed to replace it. Howver, the couch has been discontinued because (according to the RTG customer service woman) "it was defective." So, I can go to RTG and pick out something new. However, they do not have ANYTHING that costs the same as the sofa I purchased. Either way less (and they don't refund the difference) or way more.
So my only choice is 1) keep the broken couch (which would be ***) or 2) select a more expensive couch (so as to not take a huge loss on the purchase I made a month ago) and pay the difference. I am outraged. I selected and purchased what I liked. It is not my fault that the couch is *** and broke in two weeks.
It is not my fault it has been discontinued and probably should never habe been on the market in the first place. Now I have to go shell out more money for cheap ***. I would never have purchased more expensive furniture. I have asked repeatedly for a copy of the manufacturer's warranty and it has not been provided.
The furniture falls apart. The technician wasted hours of my time and then LIED on his report. I wasted more time taking a bunch of pics and emailing them in when it was clearly defective. And yes, they agreed to replace it.
However, it is NOT replacable since there is nothing of similar style at the same price. HORRIBLE....STAY AWAY...STAY FAR FAR FAR FAR FAR FAR AWAY
Product or Service Mentioned: Rooms To Go Warranty.