3K views
Featured Not resolved
1.0
Details
Diversity of Products or Services
Product or Service Quality
Style and Design
4 comments

October of 2014 I made a purchase of a power reclining sofa and stationary loveseat from Rooms to Go.2 Months into it the back of the couch was flat and I could feel a board going across my lower back.

And the coffee table isnt real wood...and the plastic coating that looks lime wood started lifting up. Called them. Rude customer service people. Tech came out..tried to over stuff it which made it lumpy and glued the table..still could see it.

At 6 months went into the store and was unhappy and just wanted my money back. Nope..only could exchange for equal or greater value. Told them. Nothing in here worth buying.

Manager was going to attempt to get my money back..we said we would try one last time. Idiots we are. We spend 250.00 more for something we thought would be better. Wrong...again..6 months into it..seats are loose and one side is leaning.

Called customer service. Got someone nice. Tech came out..he agreed that everything was not right and took a bunch of pictures. A few days later customer service calls me back to tell me that he said "normal wear and tear".

WHERE ARE THE PICS?????? I demanded they find that tech and ask about all the pics he took. Again, I can go exchange for more ***. Not this time.

I WILL GET MY MONEY BACK. AND I WILL DISPUTE CHARGES ON MY CREDIT CARD.

I dont want their crappy furniture.So that hole when it is reclined is suppose to be there?

This person wrote the review because of poor customer service at Rooms To Go and attached a photo. Reviewer claimed that he or she wants Rooms To Go to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Rooms To Go kingvale power reclining sofa for you to read. This information may help you with your purchase decision.

Had an Experience with Rooms To Go?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1069753

I bought kingvale recliner 6 months ago, it is awesome, you are talking absolute nonsense , Russel from Frisco

Anonymous

Did not purchase that item. The layout and design look cheap

Anonymous
#1059801

Just keep calling every day acting like a crazy person and they might give you what you want just so they don't have to talk to you again

TellUsRTG
#1058865

Wow! Sorry to hear about this. Would you be able to send us your order info to Tellus@Roomstogo.com?

You May Also Like

Rooms To Go - They blocked me on Facebook Rooms To Go "Because I put the conversation between me and tellus@roomstogo.comHere is is.... Last year the bonded leather started sloughing off, pealing like a bad sun burn. Sent the pictures to them,..." Read more Rooms To Go - The worse customer service I have ever experienced! Rooms To Go "I purchased thousands of dollars of furniture and financed much of it at 0%. Sounds good...I have a few years to pay back $5,000.00,HOWEVER, I was not only over charged..." Read more Horrific LIARS AT ROOMS TO GO Rooms To Go "MY LEATHER SOFA'S ARE PEELING AND CRACKING AND CAUSE MY SON TO GET SICK AND ROOMS TO GO OFFERED ME A FULL CREDIT FOR RE SELECTION AND NOW A COUPLE..." Read more Rooms To Go - Bed fell apart Rooms To Go "We purchased a king bedroom suite from rooms to go, late 2013. This morning 02-26-17, the bed made a wood cracking noise and then came crashing down on one side...." Read more Vacation Travel Club - Freedom Getaways Vacation Travel Club "We just went to a 90 minute presentation last evening. It all sounded great, amazing, unbelievable. We did not sign up, although we were very enticed. It is $6895 for..." Read more Ray Padula - Terrible Product and  Customer Support Ray Padula "I have bought the sprinkler system a couple of years ago but used for the first time late last year. Now the nozzles are pointing downward and do not come..." Read more Delaware Fine Art Auction - Not living up to their promises Delaware Fine Art Auction " On June 1st, 2017 I purchased 2 Warhol artworks at auction from Delaware Fine Art Auction. I purchased lot #112: Warhols t-shirt and lot#113: Warhols Coca-Cola Bottle. Delaware Fine..." Read more Matrix home health agency shorts paychecks routinely Matrix Home Health "I am a RN with over 40 years experience and 25 in upper management including 12 years as founder and entrepreneurship. I was recruited by a fellow nurse, I worked..." Read more