Daytona Beach, Florida
Not resolved
3 comments

We purchased a leather living room set. Reclining sofa, love seat and re liner, $3800.00.

I thought this would last us for years since its just 2 of us but to our disappointment the furniture is peeling, even in areas not being sat in. I used the protective solution provided but it didnt help. We are retired and cannot afford to replace the set now. RTG, why, why do you not stand behind the products you sell.

Mord to the point why are there so Many Complaints about your leather furniture you sell?????? I would very much like to know what your solution is to tbis issue because it appears to me its becoming a very large and oncernable issue with hour company. Remember the o,d saying one person tells 2 people and they tell 2 people and, well hopefully you get my point and then again maybe not. It appears your customers are not important to you because we have reached a deaf ear.

Fortunately for me I in the past 30 years have made the right contacts to reach over 50,000 people in one day to express my concerns. I am very curious to see what happens next.

Bonnie

Reason of review: Bad quality.

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Anonymous
#998547

Same exact thing happened to my leather furniture. It was expensive and I've had it for less than 5 years and taken great care of it.

TellUsRTG
#998200

We sincerely apologize for the disappointment that has been caused. Rooms To Go carries a one year manufacturer defect warranty.

While the warranty period has expired, I would be more than happy to accept images of the damaged areas as well as overall pictures of the furniture.

Please send your photos and order info to TellUs@RoomsToGo.com. I hope to hear back from you soon!-Melissa

Anonymous
#996444

No one should buy leather furniture from Roos To Go.their leather fades, dis colors and is dis appointing.