Rockwall, Texas
1 comment

Rooms to go has the worst customer service after the sale of any company I've ever seen. We bought a living room suite and a bedroom suite.

When delivered they broke a piece. Took them a month to bring a new one. It was warped. Told me it was fine and they wouldn't replace it.

6 months later my recliner in my couch broke. Took 2 months to get someone to look at it. Then they say it's from wear and tear. It's just a few months, it's not from wear and tear.

They stated they will not fix or replace the couch.

I would never buy another product or refer anyone to this company. Their customer service is always rude and unwilling to work with the customer.

Reason of review: Damaged or defective.

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Anonymous
#940372

Sorry to hear about this. We would love to have the opportunity to look over your order. Can you send us the order info to Tellus@Roomstogo.com?