Rooms To Go comprises both the worst quality furniture and inept customer service. I bought a really nice L-shaped couch for about 1500$ in January of 2007. For that kind of price, I had expected it to last but the saleswoman urged me to spend another 200$ on an extended 3 year warranty for the fabric, so I purchased that as well.
I live alone and seldom even use my couch...I sit in the living room maybe once a week. Within having the couch for a few months, I noticed serious wear on the cushions: they were noticeably sunken in and sagging. Finally a technician came out and said it was normal wear and tear. Nothing they could do. I also found out that my extended warranty only covered food and beverage spills.
I still was not pleased because my less than a year old couch had signs of serious wear from being poorly manufactured. So another technician came out and he said the same thing. I reiterated that this couch does not even GET WEAR, I DON'T SIT ON IT. So he put some foam underneath and that helped somewhat.
A few months ago my boyfriend spilled a full glass of coca-cola on the couch cushion. I tried to get the stain out immediately, but it wouldn't come out. I called customer service and finally had a technician come out (they cancelled on me several times)and tried cleaning the stain, but he couldn't get it all up.
I called customer service again and they are now telling me that my extended warranty is null and void because my couch has signs of wear and usage. What? Seriously?
I am going into the RTG showroom this weekend and raising ***. I'm livid.
Damage Resulting = 1500$ gone down the drain.
I was conned into buying a warranty for food and beverage spills that is voided as soon as you actually use the furniture.
So now I'm stuck with a less than 2 year old couch with a huge coca-cola stain on it despite the fact that I had purchased a fabric protection warranty in the event that something like this happened.
Product or Service Mentioned: Rooms To Go Warranty.
Monetary Loss: $1500.