Ocala, Florida
Not resolved
2 comments

table top, what is suppose to solid, came with divot in it,, crack.. boyfriend didnt notice..

i travel so when i got back i notice.. called rooms to go.. service tech comes out twice.. sayintable top, what is suppose to solid, came with divot in it,, crack..

boyfriend didnt notice.. i travel so when i got back i notice.. called rooms to go.. service tech comes out twice..

saying we did it.. terrific.. because they do not offer customer satisfaction.. spent 800.00 on this set, piece of *** and hollow wood.

plus getting spots of cloudiness.. well she asked me what furniture polish i use, told her swiffer, she said i should be using murphy oil.. lol did not say that on directions of care and maintenance.. well i spent over 4,000.00 on furniture and about to load the *** in a truck and lay it outside the store with a sign that says,,, Go elsewhere, there is no customer satisfaction guaranteed...g we did it..

terrific.. because they do not offer customer satisfaction.. spent 800.00 on this set, piece of *** and hollow wood. plus getting spots of cloudiness..

well she asked me what furniture polish i use, told her swiffer, she said i should be using murphy oil..

lol did not say that on directions of care and maintenance.. well i spent over 4,000.00 on furniture and about to load the *** in a truck and lay it outside the store with a sign that says,,, Go elsewhere, there is no customer satisfaction guaranteed...

Product or Service Mentioned: Rooms To Go Customer Care.

Monetary Loss: $799.

  • service tech
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Anonymous
#539544

Unless you want to be disappointed,, DO NOT buy from Rooms To Go in New Orleans.. I would rather sleep on the floor of the Convention Center in New Orleans during Katrina, or sit in West He!!

with gasoline soaked drawls before buying another piece of furniture from here. RTG is not a customer service friendly business all the way to the top.

If shopping in the New Orleans area your customer service oriented options for furniture/appliances (won't get screwed) are Bon Marche (ask for Merlin), Ashley Furniture, and Herwitz Mintz (if you catch a good sale or visit their outlet). Rooms To Go has to go!

Anonymous
#521994

Depending on the length of time that it took for the situation to be reported to our office, it can be very difficult to determine if damages were caused by delivery or by in home use. If you would like to send us an email with the order information to tellus@roomstogo.com, we can take a closer look into the matter.

In regards to the cleaner that you are using, it is strongly recommended to read and follow all the product’s directions before using to ensure that damage as such won’t be caused to the finish or the product. Products like this should also be tested on small unseen areas first as well before applying to the entire piece.